Service Center Agent

Service Center Agent

LaSalle Network has partnered with our client in their search for a Service Center Agent. In this role, you will act as the first point of contact for all associate HR-related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. The Service Center Agent will record all interactions in the case management system, resolve inquiries, document resolutions, and close cases.

You will also forward interactions requiring research or more in-depth analysis to the appropriate subject matter experts. This role requires strong attention to detail, excellent customer service skills, and the ability to navigate multiple systems to find accurate answers.

Responsibilities:

• Respond to incoming phone calls and self-service tickets from employees, managers, terminated employees, family members, and outside agencies or vendors
• Reference company policies, procedures, and systems to provide accurate information and a high level of customer service
• Recognize when escalation to a subject matter expert or Supervisor is necessary
• Record details of each call or ticket while maintaining confidentiality of all information
• Perform HR transactions in the HR system and other applications accurately and within established time frames
• Utilize the case management system, knowledge base, and other tools to manage caseload and meet service level goals
• Participate in ongoing training to build HR knowledge, customer service skills, and productivity
• Assist with additional projects and administrative tasks as needed

Service Center Agent Requirements:

• 2+ years of customer service experience
• High school diploma
• Strong listening, communication, and telephone skills
• Excellent attention to detail and data entry skills
• Basic computer skills
• Ability to manage multiple priorities in a fast-paced environment
• HR, payroll, or call center experience is a plus
• Intermediate MS Office skills preferred

Compensation: $18 an hour

Location:

Quincy, MA 02169

Employment Type:

Contract to Hire Benefits:
LaSalle Network consultants are eligible to enroll in benefits. For details, visit  If you are interested in this opportunity and meet the qualifications, please apply today! Phoebe Gilbert Senior Recruiter #LI-PG1 LNOSHR LaSalle Network is an Equal Opportunity Employer m/f/d/v.