Rebill Specialist

Overview

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite s philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer s Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America s Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity.

Our company s insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking a detail-oriented and analytical professional to join our team in a billing operations role. This position is responsible for processing telecom invoices, ensuring accurate allocation of charges, and supporting timely billing and payment activities. The ideal candidate will have strong problem-solving skills and a collaborative mindset. As they will work closely with internal departments and external vendors to resolve complex billing issues.

• Reviewing and processing telecom invoices by breaking down and allocating charges appropriately.
• Investigating discrepancies such as past due amounts, credits, and misapplied payments.
• Coordinating with third-party carriers and vendors to manage billing address updates and maintain accurate customer account information.
• Partnering with cross-functional teams to resolve intricate billing challenges.
• Generating ad-hoc reports and conducting data analysis using internal databases to support operational insights.

• Enter telecom invoices into Granite s internal systems for billing and payment processing.
• Investigate and resolve unpaid balances including carrier payment discrepancies.
• Communicate and clarify billing issues or changes with cross-functional teams.
• Collaborate with telecom providers to facilitate payments and research account histories.
• Use Granite software tools to monitor customer account activity and identify root causes of billing issues.
• Generate ad-hoc reports and support special projects as requested by Finance and Premier Management.
• Participate in internal audits to verify account inventory accuracy and validate carrier charges.

• Experience utilizing Microsoft Office
• Fundamental analytical and arithmetic abilities.
• Team player with a positive attitude.
• Written and Verbal communication skills.
• 4 Year Bachelor s Degree from an accredited College/University.

• Strong Excel Skills with an interest in learning Power Pivot and SQL.
• Experience with Database Management or a desire to learn.
• Billing or Data Entry Experience.
• Business, Finance, Accounting or Related quantitative degree.