Transfer Agency, Assistant Vice President

Responsibilities

• Validate and review all daily activity while maintaining all required controls.
• Research and resolve exceptions and issues.
• Receive and resolve inquiries in a timely and accurate manner and communicate effectively with clients when necessary.
• Define and ensure successful completion of ad‑hoc requests.
• Escalate unresolved issues to management as required.
• Reconcile and resolve discrepancies with other teams as needed.
• Ensure appropriate records of daily and monthly activities are kept.
• Perform daily or weekly reporting functions for the team’s activities.
• Ensure adherence to Standard Operating Procedures.
• Stay up to date on broader internal/external business issues and apply knowledge across the team.
• Assist management with the implementation of new policies and procedures and participate in projects.
• Assist with workflow management and technology enhancements.
• Make suggestions to streamline operations.
• Maintain knowledge of current alternative procedures and processes.
• Support training of new hires as necessary.
• Identify any unusual or potentially suspicious transaction activity and report or escalation in accordance with corporate policy and guidelines.
• Perform duties of Associates and provide back‑up management support if required.
• Provide compliance support to the Institutional TA and contribute to projects in a fast‑paced environment.
• Perform tasks related to regulatory and tax requirements, including tax form and certificate production, AML investor authorization services, Rule 22c‑2 services, legal review, and coordination of internal and external audit requests.
• Perform other duties as assigned.

• Demonstrated skills in problem assessment and solutioning, and the ability to work collaboratively to solve complex issues.
• Excellent written and verbal communication skills for internal and client interactions.
• Exceptional interpersonal skills, with the ability to build trust and forge good working relationships with senior leaders.
• Proven ability to achieve results, with persistence and influence.
• Promotion of teamwork within the department and across the organization.
• Ability to execute on multiple priorities simultaneously and deliver results.
• Demonstrated ability to motivate employees, build teams, and manage/lead successfully in a global/matrix environment.
• Energetic approach with a constant focus on better serving clients every day.
• BS/BA required.
• 5‑7 years of financial services experience.
• 3+ years of management experience.
• Operational background.

Salary Range: $70,000 – $130,000 Annual (range quoted above applies to the role in the primary location specified; may differ for other locations).Employees are eligible to participate in State Street’s comprehensive benefits program which includes a retirement savings plan (401(k) with company match), insurance coverage (life, medical, dental, vision, long‑term disability and optional additional coverages), paid‑time off (vacation, sick leave, short‑term disability and family care responsibilities), Employee Assistance Program, incentive compensation and eligibility for certain tax‑advantaged savings plans.

State Street is an equal opportunity and affirmative action employer.