ETF Settlements, Senior Associate

Who we are looking for?

The Senior Associate is responsible for supporting day-to-day business operations, overseeing critical processes, and ensuring the timely and accurate delivery of services to clients and internal stakeholders. This role serves as a subject matter expert within the team, provides guidance to junior staff, and contributes to process improvement and risk mitigation initiatives.

• Execute and oversee daily operational activities to ensure accuracy, timeliness, and compliance with established procedures.
• Review and approve work completed by team members, identifying and resolving exceptions as needed.
• Serve as a point of escalation for operational issues and client inquiries.
• Analyze workflows and recommend process improvements to enhance efficiency, controls, and service quality.
• Collaborate with internal teams, technology partners, and external stakeholders to support business objectives.
• Assist with project initiatives, system enhancements, and process automation efforts.
• Ensure adherence to regulatory requirements, internal policies, and risk management standards.
• Support training, onboarding, and development of team members.
• Prepare management reporting, metrics, and documentation as required.

• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with process improvement, operational controls, or project management is a plus.

• Attention to detail and commitment to quality.
• Client-focused mindset with strong relationship management skills.
• Ability to work independently and collaboratively across teams.
• Leadership potential with experience mentoring or coaching colleagues.
• Strong decision-making and risk awareness.

• In-depth knowledge of ETF creation/redemption processes and basket operations.
• Experience producing and validating Portfolio Composition Files (PCFs), custom baskets, and cash-in-lieu (CIL) components.
• Strong understanding of ETF lifecycle events, index rebalances, corporate actions, and security maintenance.
• Ability to analyze basket discrepancies, reconcile holdings, and resolve exceptions within tight market deadlines.
• Knowledge of equity, fixed income, derivatives, and international market trading practices.
• Experience working with fund accounting, custody, portfolio management, trading desks, and authorized participants (APs).
• Understanding of market settlement cycles, security identifiers (CUSIP, ISIN, SEDOL), and pricing methodologies.
• Proficiency in Microsoft Excel, data analysis tools, and operational platforms used to support ETF servicing.
• Strong problem-solving skills with the ability to identify control gaps and implement process improvements.
• Experience with operational risk management, incident investigation, root cause analysis, and remediation planning.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent communication and stakeholder management skills, with the ability to interact effectively with clients, portfolio managers, and senior leadership.
• Experience supporting process automation initiatives and operational efficiency projects.
• Demonstrated attention to detail, accuracy, and commitment to delivering high-quality client service.
• Ability to train, mentor, and provide guidance to junior team members.

• ETF Operations, Basket Operations, Fund Accounting, Middle Office, or Custody Operations experience.
• Knowledge of Bloomberg, NSCC ETF processing, DTCC services, and ETF servicing platforms.
• Experience supporting domestic and international ETFs, including fixed income and derivatives-based…