Optical Clinical Specialist Part Time

Summary

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre‑exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Class:
Part Time, 20–29 hours per week. Rate: $17.75 – $26.63 per hour.

• Completing patient registration, gathering and submitting pertinent patient information including medical history and ocular health data into EMR.
• Assist onsite doctor with patient care and eye examinations, clearly explaining the preliminary testing process to patients, administering each preliminary test, and accurately documenting results in EMR.
• For patients with remote appointments, the Clinical Specialist will:
  • Conduct pre‑testing and specialty testing and accurately document results in EMR.
  • Initiate remote technician and remote doctor video conferencing.
  • Assist remote doctor and remote technician to complete additional testing required for a remote exam.
• After exam completion, transition the patient to a retail associate, conveying the doctor’s recommendations.
• Possess a strong understanding of MVC plans and articulate plan benefits to patients.
• Pre‑authorize insurance in accordance with standard operating procedures.
• In partnership with retail associates, schedule appointments and manage exam books according to company guidelines, including contacting no‑shows and cancellations.
• Maintain patient flow to enable doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone; triage ocular emergencies and schedule annual eye exams.
• Keep complete and accurate patient records per company standards.
• Instruct patients on insertion, removal, cleaning, care, and proper handling of contact lenses.
• Place diagnostic contact lens orders and stock; notify patients when lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters; accurately pull contact lens trials when requested by the doctor.
• Ensure a clean and healthy environment by maintaining doctor equipment and clinical supplies and covering equipment nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Work a flexible schedule, including traveling to other locations.

• One (1) year of related experience required.

• Optical or healthcare background preferred.

• Medical office/business professionalism required.

• High school diploma, GED, or equivalent job experience.

• Training provided.

• Patient advocate.
• Excellent customer service skills.
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
• Very detail‑oriented and well organized.
• Clear and effective communication with associates and patients.
• Works under stress with interruptions and deadlines.
• Energetic and self‑motivated.
• Team player.
• Excellent problem‑solving ability.
• Multitasking ability.
• Exhibits empathy in all interactions.
• Can read, analyze, and interpret insurance forms.
• Follows procedures and instructions.
• Read English.
• Operates and enters data into electronic software platforms efficiently and accurately.

Work changing schedules to meet business demands, including travel between stores; work inside store location; use computers, tablets, and pre‑testing instruments; reach above shoulder continuously; lift and/or move up to 20 pounds; moderate noise level. Reasonable accommodations may be made for disabilities.

All associates must comply with HIPAA and secure protected health information; adhere to data security guidelines established by the company’s Privacy & Security Training Program.

Visionworks is an equal‑opportunity employer, committed to fair treatment without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability, veteran status, or any other protected status.

Position provides competitive pay and benefits. Minimum pay rate of $17.75 per hour plus incentive. Starting pay may vary by experience up to $26.63 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.