Manager Functional Training

Build the skills that help Stop & Shop associates succeed.

We're looking for a hands-on learning leader who enjoys partnering with the business to identify needs, create learning solutions, and help bring them to life. In this role, you'll lead a small team while contributing directly to the design, development, implementation, and evaluation of learning experiences.

Functional learning helps associates and leaders perform specific aspects of their jobs more effectively. Depending on business needs, you and your team might strengthen customer service capabilities, support adoption of new processes and tools, or teach associates how to perform essential job skills. If it helps someone do their job better, it's likely functional learning.

We're open to candidates from a variety of industries. What matters most is experience creating learning solutions that help people build practical, role-based skills and perform their jobs more effectively. Whether your background is in retail, banking, technology, healthcare, hospitality, manufacturing, or another industry, we're looking for evidence that you've helped people learn to do work, not just learn to lead.

Success in this role requires equal parts people leadership, learning expertise, and execution. If you're energized by helping people build new skills, solving business challenges through learning, and seeing solutions through from idea to implementation, we'd love to hear from you.

• Assess short- and long-term needs of the business related to functional capabilities and competencies.
• Create universal, yet flexible and adaptable, functional training roadmap and framework that is organized by function, level of leadership, functional competency, and priority of skill.
• Lead creation of consistent functional training programs and resources that ignite brand pride, elevate the brand standards and customer experience, and fulfill our employee value proposition.
• Monitor, introduce, and/or refine the functional training priorities, processes, and programs as needed based on learner, HR, and business feedback, along with evolving business needs.
• Partner with leaders in Category Management, Merchandising, Operations, Safety, Quality, and Human Resources to ensure appropriate connections in priorities, programs, and messages.
• Maintain relationships with vendors, ensuring service-level and quality agreements are met, providing feedback, exploring new or enhanced needs, and ensuring contracts and invoices are up to date.
• Create and annually update comprehensive program offering guide for HRBPs, leaders, and associates on variety of functional training programs and workshops, including curated online resources.
• Reconcile ongoing and annual program expenses; forecast budget needs based on evolving business needs.
• Evaluate existing functional training programs; identify and prioritize gaps and opportunities for future development.
• Establish a consistent approach to the administration, delivery, communication, and evaluation of functional training programs for Learning Specialists to follow.
• Supervise Learning Specialists on the seamless execution of functional training programs.
• Create system for sharing and archiving program materials and support information.

• Conduct needs assessment and analysis to create learning outcomes, objectives, and outlines to support development and enhancement of functional training programs and workshops.
• Shape the prioritization, simplification, and organization of training content.
• Plan, design, and develop programs and workshops to meet leadership and organizational development needs.
• Incorporate appropriate and varied instructional methods within learning design, such as discussions, self-directed learning, reflection, feedback, role-playing, on-the-job practice, demonstrations, and exercises.
• Create and produce learning assets, including self-assessments, participant workbooks, reference materials, facilitator guides, presentations with speaker notes, and e-learning.

• Develop…