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Level 2 Field Services Engineer
Job in
Quincy, Norfolk County, Massachusetts, 02171, USA
Listed on 2026-02-13
Listing for:
Elevate Technology Solutions
Part Time
position Listed on 2026-02-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Level 2 Field Services Engineer — Needham, Massachusetts (Onsite Daily)
Elevate is seeking a Field Services Engineer to support a growing portfolio of life sciences and biotech customers in the Framingham / Waltham corridor. This is a client-facing, onsite-heavy role where customer engagement and professionalism are critical.
What You’ll DoYou will serve as the frontline IT presence for Elevate’s managed services clients — primarily in the Life Sciences / Biotech / Pharma space — delivering deskside and remote support.
Responsibilities include:
- Provide onsite IT support 4 days/week across Framingham/Waltham and nearby client locations; 1 day/week remote
- Build and deploy laptops (Windows via Intune; Mac via Kandji), onboard users, and run workstation lifecycle
- Troubleshoot Level 1–2 tickets (A/V, Wi-Fi, VPN, printers, conference rooms, MFA, phone systems)
- Deliver high-touch support to VIP and executive users with urgency and discretion
- Support Windows 11 upgrades and rollouts
- Collaborate with Elevate’s Helpdesk Lead for escalations and documentation
- 3+ years in IT support or Field Services; prior MSP experience strongly preferred
- Experience supporting Life Sciences / Biotech / Pharma environments or willingness to complete required lab safety protocols
- Technical depth across:
- Intune and Kandji imaging / deployment
- Identity & Access Management (Okta/Entra) strongly desired
- Scripting (Power Shell or Python) a plus
- Soft skills:
polished client presence, strong communication, ability to support senior stakeholders, self-directed, reliable - Must be local to Boston and able to travel routinely to client sites
- Reports to Elevate’s Quincy office when not onsite
- Why Elevate
- This role sits at the intersection of technical execution and white-glove client service for sophisticated, growing life sciences accounts. Elevate offers exposure to enterprise-grade environments, commercial and federal clients, and long‑term career paths in managed services and engineering.
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