Health Insurance Exchange; HIX​/Quality Assurance; UQA Testing Support Intern

About the Organization

The Executive Office of Health and Human Services is comprised of 11 agencies and the Mass Health program. EOHHS seeks to promote the health, resilience, and independence of nearly one in three residents of the Commonwealth we serve. Their public health programs touch every community in the Commonwealth.

For Health Insurance Exchange (HIX) and Quality and Assurance (UQA) Teams

Role: HIX/UQA Testing Support Intern

The EHS-IT team supporting the Mass Health (MH) within the Executive Office of Health and Human Services (EHS) is seeking a Health Insurance Exchange (HIX)/Quality Assurance (UQA) Testing Support Intern. The intern will provide technical support to the HIX/UQA team by assisting with test preparation, execution, documentation, and coordination activities, while gaining hands‑on experience with state systems, QA processes, Agile project workflows, and basic automation flows.

Primary

Work Location:

100 Hancock St, Quincy, Massachusetts 02171.

Work Schedule: Monday–Friday, 8:00 AM–4:00 PM EST. The position follows a hybrid model with in‑office and work‑from‑home days as needed.

• Assist with test case development, including reviewing requirements, drafting basic test scenarios, and updating existing scripts.
• Support test execution by running supervised functional, regression, and verification tests across designated systems.
• Perform test data setup and environment checks to ensure readiness prior to test cycles.
• Track defects and follow‑ups, coordinating with BAs, developers, and UQA team members to confirm status and retest fixes.

• Strong attention to detail for reviewing documentation, validating data, and confirming system outputs.
• Clear written and verbal communication skills for notes, summaries, and cross‑team coordination.
• Ability to follow structured processes and work within established MMIS workflows.
• Proficiency with Microsoft Office/365 tools, especially Excel, Word, Teams, and SharePoint.
• Basic understanding of information systems, business processes, or public administration from coursework.
• Analytical thinking to identify discrepancies, interpret requirements, and support operational reviews.

• Undergraduate or graduate student (education status verified per Human Resources Division's hiring guidelines).

• Internship timeframe:
  June – August 2026.
• Hours:
  
  8:00 AM–4:00 PM.
• Salary: $19 per hour.
• Benefits: only sick leave accruals are available.
• Interns will be paid biweekly and must have direct deposit.

A criminal background check will be completed on the selected candidate as required by the regulations set forth by the Executive Office of Health and Human Services.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Women, Black, Indigenous, and Persons of Color (BIPOC) are strongly encouraged to apply.