Infrastructure Engineering, Off

IT Asset Management Process Analyst Role Summary & Description

Support definition, execution, and maintenance of IT Asset Management processes across the asset lifecycle.

• Maintain process documentation, SOPs, and handbooks supporting ITAM operations.
• Coordinate with technology, asset owners, and process stakeholders to ensure consistent process adoption.
• Perform process reviews to identify gaps, inefficiencies, and control weaknesses.
• Track process issues, findings, and remediation actions through to closure.
• Support implementation and ongoing execution of ITAM policies, standards, and operating procedures.
• Support audit, risk, and regulatory activities by documenting processes, controls, and evidence.
• Identify, model, and document business, process, and data requirements.
• Represent project stakeholders throughout planning, development, and release processes.
• Work with the Platform Team to ensure understanding of the business and test requirements and to develop release estimates.
• Translate the technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities.
• Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes (request fulfillment, incident linkage, and change/MACD) where relevant.

• 3-5 years of experience in the specific role.
• Strong documentation skills and experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption.
• Understanding of IT infrastructure components (servers, databases, networks, cloud services).
• Experience with an ITSM/ITAM tool and asset repository/CMDB (e.g., Service Now) including data quality management and reporting.
• Stakeholder engagement and cross-functional collaboration, data-driven decision making and analytical reporting.
• Strong understanding of ITIL-aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness).

• Relevant certifications such as Certified IT Asset Manager (CITAM) or ITIL Foundation.
• Experience with IT asset lifecycle operations or similar end-to-end operational processes (procurement, receiving/tagging, deployment/fulfillment, inventory control, refresh planning, and secure decommissioning/disposal).

$70,000 - $118,750 Annual

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities.
• Access to our Employee Assistance Program.
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans).
• Eligibility for certain tax advantaged savings plans.
• Other benefits and perks at varying locations.

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As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job : R-789694