Analyst IV Business Systems - POS​/Retail

Category/Area of Expertise: IT & Technology

Job Requisition: 489710

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: IT Executive & Administration (5145885)

Work Schedule: Flexible/hybrid. 3 in-person days at one of our core locations (Salisbury, NC; Quincy, MA; Chicago, IL).

Applicants must be currently authorized to work in the United States on a full-time basis.

• Own the design, configuration, integration, and implementation of POS and Payments solutions across multiple platforms and portfolios.
• Lead end-to-end delivery of medium to large initiatives, including discovery, requirements, design, testing, implementation, and support.
• Ensure solutions are scalable, stable, secure, and aligned to business and IT objectives.
• Provide hands‑on expertise in system configuration, integration patterns, and troubleshooting.
• Serve as a subject‑matter expert (SME) for POS and Payments systems, including payment processing flows, device interactions, and store systems.
• Drive solution design decisions in collaboration with architects and engineering teams.
• Evaluate and recommend improvements for system performance, reliability, and cost efficiency.
• Contribute to the evaluation and adoption of emerging technologies and enhancements.
• Partner with business stakeholders across Retail Operations, Payments, and Finance to understand requirements and translate them into technical solutions.
• Collaborate with product owners to refine backlogs, define user stories, and ensure alignment with strategic priorities.
• Build and maintain strong relationships with vendor partners and external service providers.
• Lead triage and resolution of complex production issues (P1/P2), including participation in incident bridge calls and root‑cause analysis.
• Ensure systems meet operational SLAs for availability, performance, and reliability.
• Support audit, compliance, and regulatory activities (e.g., PCI), including access reviews and controls validation.
• Drive continuous improvement through automation, monitoring, and process optimization.
• Provide mentorship and guidance to junior analysts and team members.
• Promote best practices in requirements management, documentation, testing, and delivery.
• Take ownership of initiatives and proactively drive outcomes with minimal oversight.

• Bachelor's degree in Computer Science, Information Systems, or related technical field (or equivalent experience).
• 5+ years of experience driving solution design, system integration, and end-to-end delivery across complex platforms.
• Experience supporting large‑scale retail environments (grocery or fuel preferred).
• Strong knowledge of the credit/debit payments ecosystem, including authorization flows, devices, and settlement concepts.
• Experience working with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico).
• Proven ability to deliver complex technology solutions end‑to‑end.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent communication skills with the ability to influence stakeholders across technical and business teams.
• Ability to manage multiple priorities and deliver within time‑based constraints.

• Experience with ACI Retail Commerce Server (RCS).
• Experience with NCR Connected Payments (OpenEPS, Server
  
  EPS, WebEPS, Common Client).
• Experience with PIN pad configuration, key management, and estate management tools.
• Experience with POS platforms such as NCR Storeline, Emerald, or Toshiba ACE.
• Experience in Agile and product‑based delivery models.
• Familiarity with PCI compliance and payment security standards.
• Experience in modernization or platform migration initiatives.

Salary Range: $92,