Infrastructure Engineering, Off

Role Summary & Description

• Define, execute, and maintain IT Asset Management processes across asset lifecycle.
• Maintain process documentation, SOPs, and handbooks supporting ITAM operations.
• Coordinate with technology, asset owners, and stakeholders for consistent process adoption.
• Perform process reviews, identify gaps, inefficiencies, and control weaknesses.
• Track process issues, findings, and remediation actions through to closure.
• Support implementation and ongoing execution of ITAM policies, standards, and operating procedures.
• Support audit, risk, and regulatory activities by documenting processes, controls, and evidence.
• Identify, model, and document business, process, and data requirements.
• Represent project stakeholders throughout planning, development, and release processes.
• Work with Platform Team to ensure understanding of business and test requirements and develop release estimates.
• Translate technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities.
• Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes.

• 3–5 years experience in IT Asset Management role.
• Strong documentation skills and experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption.
• Understanding of IT infrastructure components (servers, databases, networks, cloud services).
• Experience with an ITSM/ITAM tool and asset repository/CMDB (e.g., Service Now), including data quality management and reporting.
• Stakeholder engagement and cross‑functional collaboration.
• Data‑driven decision making and analytical reporting.
• Strong understanding of ITIL‑aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness).

• Relevant certifications such as Certified IT Asset Manager (CITAM) or ITIL Foundation.
• Experience with IT asset lifecycle operations or similar end‑to‑end operational processes (procurement, receiving/tagging, deployment/fulfillment, inventory control, refresh planning, secure decommissioning/disposal).

Competitive and comprehensive benefits packages, including generous medical care, insurance, savings plans, flexible work programs, and development opportunities.

State Street is an equal opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, gender identity or expression, citizenship, marital status, domestic partnership and civil union status, familial status, military and veteran status, or any other characteristics protected by applicable law.