Infrastructure Engineering, Off

IT Asset Management Process Analyst

Role Summary & Description

* Support definition, execution, and maintenance of IT Asset Management processes across the asset lifecycle

* Maintain process documentation, SOPs, and handbooks supporting ITAM operations

* Coordinate with technology, asset owners, and process stakeholders to ensure consistent process adoption

* Perform process reviews to identify gaps, inefficiencies, and control weaknesses

* Track process issues, findings, and remediation actions through to closure

* Support implementation and ongoing execution of ITAM policies, standards, and operating procedures

* Support audit, risk, and regulatory activities by documenting processes, controls, and evidence

* Identify, model, and document business, process, and data requirements

* Represent project stakeholders throughout planning, development, and release processes

* Work with the Platform Team to ensure understanding of the business and test requirements and to develop release estimates

* Translate the technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities

* Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes (request fulfillment, incident linkage, and change/MACD) where relevant

Core/Must have skills

* 3-5 years of experience in the specific role

* Strong documentation skills and Experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption

* Understanding of IT infrastructure components (servers, databases, networks, cloud services)

* Experience with an ITSM/ITAM tool and asset repository/CMDB (e.g., Service Now) including data quality management and reporting

* Stakeholder engagement and cross-functional collaboration, Data-driven decision making and analytical reporting;

* Strong understanding of ITIL-aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness)

Good to have skills

* Relevant certifications such as Certified IT Asset Manager (CITAM) or ITIL Foundation

* Experience with IT asset lifecycle operations or similar end-to-end operational processes (procurement, receiving/tagging, deployment/fulfillment, inventory control, refresh planning, and secure decommissioning/disposal)

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees'…