Epic Senior Access Analyst - Prelude & Referrals

Epic Senior Access Analyst - Prelude & Referrals

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.

Provide end‑user support, analyze and diagnose system problems, identify root cause, and then solve the problem or escalate issues to other appropriate IT staff when outside area of responsibility or expertise.

Partner with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provide vendor with recommendations for system improvements.

Address technical issues that occur during installation and maintenance activities.

Design, implement, and support applications while ensuring ongoing optimization and performance.

Translate technical requirements into development specifications and provide product management support.

Evaluate and document system updates, upgrades, and their impacts in collaboration with analysts and end users.

Participate in system implementations, upgrades, and continuous improvement initiatives.

Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance.

Develop and maintain documentation, including build specifications, test scripts, and training materials, and deliver training when necessary.

Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.

Partner with clinical staff and IT teams to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications.

Strategically lead and collaborate on cross‑functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance.

Maintain vendor certifications required to support the analyst's application areas of responsibility.

Support system integrations and interoperability efforts with other third‑party applications and interfaces.

Assist as needed with after‑hour activities such as go‑lives, upgrades, downtimes, and other special projects.

Guidelines:
Demonstrates comprehensive knowledge and mastery of advanced concepts, practices, and procedures within a specialized field. Applies this expertise to innovate and drive improvements.

Complexity:
Duties and tasks are highly varied and complex, often involving significant responsibility. Procedures, methods, and techniques to carry out work are not well defined, requiring sophisticated analysis and strategic thinking.

Decision Making:
Exercises substantial discretion in making critical decisions. Decisions and recommendations are made after thorough analysis, leveraging independent judgment and ingenuity. Handles complex and high‑impact decisions autonomously, escalating only the most critical issues to senior leadership.

Communication:
Communicates complex and interpretive information effectively across all levels of the organization, including team members, peers, management, clients, and the public. Utilizes discretion and independent judgment in information exchange, gathering, and presentation. Provides guidance and leadership in communication strategies.

Adapta…