Analyst III Vendor Support Services

Category/Area of Expertise:
Merchandising Marketing Support

Job Requisition: 503681

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: ADUSA Executive Administration (5144517)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Analyst III - Vendor Support Services will drive Vendor Support Services capabilities within the Commercial VMO while developing & maintaining positive and productive relationships with internal stakeholders and external vendor partners. They will support the Ahold Delhaize USA (ADUSA) vendor enablement strategy and collaborate with all functional areas of the ADUSA organization (retail brands and support organizations) to advance capabilities and enhance the end-to-end vendor experience.

This role focuses on improving key elements of the vendor lifecycle to streamline communication, collaboration, and transparency between ADUSA and its vendors.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD.

• Supports the internal connectivity of ADUSA Brands and support organizations with the VMO, and the development of capabilities, tools, and future VMO support elements.
• Supports the end-to-end vendor lifecycle via internal and external feedback loops supported by industry analysis and standards.
• Supports the optimization and daily operations of core vendor lifecycle components (vendor identity and access management, vendor portal, and vendor support).
• Works closely with Vendor Management Organization (VMO) team members across Vendor Support and Relationship Management (VSRM) & Procure to Pay CoE (P2P) to develop capabilities and robust VMO support elements, defining and building standardized issue resolution methodology across all vendor relationships, and supports expert vendor lifecycle knowledge build within and across all VMO teams.
• Partners with vendor community (Direct & Indirect suppliers) to manage test & learn capabilities to support VMO strategies.
• Collaborates with Process, Standards and Training and ADUSA Communications to execute robust change management and training programs for the vendor community in support of vendor lifecycle strategies and goals.
• Facilitates communication & training between internal teams and vendors to ensure smooth collaboration.
• Monitors vendor and internal stakeholder compliance with established policies.
• Assists in conducting vendor audits and risk assessments to identify potential areas for improvement.
• Gathers and analyzes data and prepares reports for management and relevant teams.
• Tracks key performance indicators (KPIs) to evaluate the effectiveness of VMO performance.
• Analyzes data insights to identify areas of improvement and execute appropriate action plans.
• Identifies opportunities to enhance efficiency, cost-effectiveness, and overall performance of all VMO areas.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

• Bachelor's degree in business administration, Accounting, or related field and/or equivalent professional work experience
• 3-5 years previous experience in vendor management, internal controls, or similar role
• Demonstrated ability to drive process improvements and optimize vendor relationships.
• Good communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively.
• Effective interpersonal and relationship management skills
• Attention to detail, well-organized, capable of managing multiple tasks and priorities simultaneously
• Complete understanding and ability to apply principles and standards. Knowledge of industry practices.
• Develop solutions to a variety of complex problems. May refer to…