Technical Program Manager- FedRAMP

Nexthink is the leader in digital employee experience (DEX) management software. The company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

With over 20 years of product innovation, we’re now in the most exciting chapter of our journey: becoming an AI-native company and expanding the value we deliver to enterprise and public sector customers. As Nexthink grows its government cloud capabilities, our ability to operate disciplined, compliant, customer-ready federal programs will be essential to opening new markets and earning trust with agencies, partners, auditors, and regulated customers.

We’re looking for a FedRAMP Technical Program Manager to own day-to-day oversight and execution of Nexthink’s FedRAMP and U.S. public sector compliance programs. This is a high-impact, cross-functional role responsible for driving FedRAMP and similar regulatory processes, keeping the authorized system operating effectively, coordinating evidence and control activities, and ensuring internal teams stay aligned on federal compliance priorities.

You’ll work closely with Security, Engineering, Product, Cloud Operations, Legal, Customer Success, Sales, and Executive stakeholders. You will also serve as a key point of coordination with customers, third‑party assessors, consultants, cloud partners, and government stakeholders as Nexthink supports current FedRAMP needs and prepares for future initiatives such as FedRAMP Moderate, DoD IL5/IL6‑aligned services, and other U.S. federal market requirements.

This role is for someone who understands that successful federal compliance is not just documentation. It requires operating discipline, technical credibility, careful stakeholder management, and the ability to turn complex requirements into clear, executable programs.

• Own and drive FedRAMP program execution across the authorized environment, including governance routines, milestones, risks, evidence collection, remediation tracking, and continuous monitoring activities
• Provide operational oversight for the FedRAMP system boundary, ensuring that system changes, control responsibilities, data handling expectations, and authorization commitments are understood and followed by the right teams
• Coordinate FedRAMP processes across Security, Engineering, Product, Cloud Operations, Support, Legal, and Customer Success, translating compliance requirements into practical execution plans
• Manage relationships with third‑party assessment organizations, consultants, cloud service providers, and other external advisors, ensuring clear expectations, timely deliverables, and high‑quality audit outcomes
• Partner with customer‑facing teams to support federal customer meetings, security reviews, compliance questionnaires, authorization discussions, and explanations of Nexthink’s government cloud roadmap
• Maintain and improve FedRAMP documentation, including program plans, control narratives, policies, procedures, POA&M inputs, customer‑facing materials, and recurring compliance reporting
• Track findings, risks, exceptions, and dependencies through closure, ensuring accountable owners, realistic deadlines, and transparent escalation when decisions or resources are needed
• Support future public sector initiatives, including readiness planning for FedRAMP Moderate, DoD IL5/IL6 environments, agency‑specific requirements, and related federal compliance frameworks
• Help build repeatable operating mechanisms for a federal cloud program, including change governance, audit readiness, customer data handling reviews, incident coordination, and cross‑functional readiness forums

• 7+ years of experience in technical program management, security…