Program Manager

Job Description

Enhanced Technical Continuity Model Program Management – IT Transformation Support

• Implement a centralized Program Management function and a decentralized Program Execution structure to ensure effectiveness and scalability of the Technology Continuity Program to improve compliance
• Define the operating model for the Technology Continuity Program, clearly delineating the roles and responsibilities of management vs. execution for Technology Continuity Planning as well as Technology Incident Management
• Establish a consistent approach for Technology Continuity Planning to ensure that plans are executed appropriately, actual recovery times are defined and tracked consistently, and the most critical technology continuity risks identified during testing are mitigated to ensure preparedness for an actual incident
• Establish a Technology Incident Management structure to provide a more formal framework for responding to an IT incident, thereby enhancing coordination, and reducing recovery times to improve restoration of service to the business
• Enhance relationship management with the business regarding Technology Continuity Planning and Incident Management to improve alignment between business requirements and technology continuity solutions
• Leverage new Program Governance structure to ensure compliance with program standards and remediation of critical issues
• Ensure that Program tracking and reporting mechanisms support decision-making, drive awareness, and ensure accountability for remediation of identified issues
• Develop clear decision rights and interaction model between program management and program execution
• Identify enhancements required to supporting policies
• Design and develop training required for the new roles
• Demonstrate project progress to Governance bodies
• Support of Incident Management activities is required for large scale incidents. Resource will be required to fill a variety of duties during an incident as needed and will be on call 7x24x365

Skills Required:

Management:

• Strong project management
• Relationship management skills
• Coaching and mentoring
• Process oriented
• Leadership ability
• Time management and personal organization
• Integrity and ethics

Communication:

• Excellent communication skills (verbal and written)
• Ability to synthesize and analyze data to roll-up to high level summary
• Communication of technical information to a non-technical audience
• Communication of business information to a technical audience

Technical:

• Overall high level knowledge of IT, production environment, recovery technologies
• Computer skills: required MS Office, Visio; preferred knowledge of Microsoft Project

All your information will be kept confidential according to EEO guidelines.