Change Management, Assistant Vice President

Overview

The IT Enterprise Change Manager drives the development and implementation of an ITIL V4 / ITSM based Enterprise IT Change Management Strategy. The role leads a full transformation and then initiates day‑to‑day BAU change management functions across State Street’s Global Technology Services.

• Develop and maintain the Enterprise IT Change Management Strategy, Governance Model, Processes, and Transformation/Remediation Plan.
• Lead the Integrated Global Change Operations team, overseeing regional change activities and ensuring alignment with global policies.
• Conduct daily CAB Reporting, Review change requests, and perform compliance, risk and impact assessments.
• Lead Root Cause Analysis (RCA) of Change‑Related Major Incidents and oversee Service Now reporting.
• Ensure rigorous Risk Assessments, evaluating risk scores, conflicts, moratoriums, and overall stability of IT infrastructure and applications.
• Perform testing activities for releases and process changes within Change Management.

• Minimum bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 7+ years of IT Service Management (ITSM) experience.
• Strong knowledge of ITIL (preferably V4) and IT Change Management for both Application and Infrastructure.
• Proven experience with IT project deployment, Incident and Problem Management.
• Experience in project management, coordination, and providing constructive feedback.
• Excellent verbal and written communication skills, with the ability to interact across all organizational levels.
• Ability to work under pressure and meet tight schedules.
• Proficiency with Service Now and Microsoft Office suite (Excel, PowerPoint, Word, SharePoint, Outlook).
• • Experience with Power BI is a plus.
• Knowledge of SDLC methodologies (Agile and Waterfall) is a plus.

• Strong understanding of governance, collaboration across IT departments and business units.
• Experience with change assessment, risk scoring, and implementing control mechanisms.
• Ability to embed change practices into everyday work and drive continuous improvement.

$90,000 - $157,500 annually (range applies to the primary location; may vary for other locations).

• 401(k) retirement plan with company match.
• Health, Dental, Vision, Life, Medical, Long‑Term Disability insurance.
• Paid time off: vacation, sick leave, short‑term disability, family care.
• Employee Assistance Program.
• Annual performance‑based incentive compensation.
• Tax‑advantaged savings plans.

State Street is an Equal Opportunity Employer and considers all qualified applicants for all positions without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, disability, or any other protected factor protected by applicable law.

In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.