Change Management, Assistant Vice President

Who we are looking forThe IT Enterprise Change Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion. Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day-to-day management of Governance, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.

Why this role is important to usOur technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

What we value

These skills will help you succeed in this role

We value clear, repeatable change standards that enable scale and predictability

We establish common tools, templates, and methodologies to ensure quality across initiatives

We reduce variability while allowing flexibility where it adds value

We focus on strong planning, governance, and disciplined execution

We enable efficient, low‑friction change processes that integrate with delivery and business operations

We continuously improve change operations based on data and feedback

We design change capabilities that scale across portfolios and regions

We embed change into ways of working, not just individual projects

We focus on long‑term capability building, not short‑term fixes

We hold ourselves accountable for the effectiveness of change operations

We operate with transparency, reliability, and follow‑through

We take ownership of outcomes, not just processes

Education and Minimum Qualification and

Experience:

A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology7+ years ITSM experience

Oversees regional and works as a part of the Integrated Global Change Operations team.

Daily CAB Reporting, Change Request reviews, Compliance reviews, Risk and Impact assessment, RCA of Change Related Major Incidents, and Service Now Reporting.

Ensuring Change Governance and Controls and Compliance related requirements are implemented from time to time as part of the reviews.

Ensuring Change assessments in particular the Risk assessment is carried out in accordance with the parameters of the change. This would include scrutiny of the risk score, conflicts, moratoriums, etc ensuring Stability to IT infrastructure and Applications.

Perform testing activities of the releases and process changes in the Change Management.

Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure) , systems development process, SDLC methodologies (Agile and Waterfall a plus)
Proven experience in IT project deployment, Incidents and Problem Management Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must Strong communication skills both verbal and written to communicate across various levels of the organization and excellent inter-personal skills

Ability to work under pressure and deliver on tight schedules

Experience with Service Now and all of the Windows Office products Excel, Power Point, Word, SharePoint and Outlook.

Power BISalary Range:$90,000 - $157,500 Annual The range quoted above applies to the role in the primary location specified. If…