Change Management, Assistant Vice President

Who we are looking for

The IT Enterprise Change Manager is a critical role for State Street and is responsible for the development of ITIL V4 / ITSM-based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls. Upon completion of the transformation, this role will initiate BAU IT Change Management functions that include day-to-day governance, collaboration across IT departments/Business Units, and the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

These skills will help you succeed in this role

• We value clear, repeatable change standards that enable scale and predictability
• We establish common tools, templates, and methodologies to ensure quality across initiatives
• We reduce variability while allowing flexibility where it adds value
• We focus on strong planning, governance, and disciplined execution
• We enable efficient, low‑friction change processes that integrate with delivery and business operations
• We continuously improve change operations based on data and feedback
• We design change capabilities that scale across portfolios and regions
• We embed change into ways of working, not just individual projects
• We focus on long‑term capability building, not short‑term fixes
• We hold ourselves accountable for the effectiveness of change operations
• We operate with transparency, reliability, and follow‑through
• We take ownership of outcomes, not just processes

Minimum Qualifications and

Experience:

• A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
• 7+ years ITSM experience
• Oversees regional work as part of the Integrated Global Change Operations team
• Daily CAB Reporting, Change Request reviews, Compliance reviews, Risk and Impact assessment, RCA of Change Related Major Incidents, and Service Now Reporting
• Ensuring Change Governance and Controls and Compliance related requirements are implemented as part of the reviews
• Ensuring Change assessments, including Risk assessments, are carried out per change parameters including risk score, conflicts, moratoriums, etc., to ensure stability of IT infrastructure and applications
• Perform testing activities of releases and process changes in Change Management
• Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure), systems development process, SDLC methodologies (Agile and Waterfall a plus)
• Proven experience in IT project deployment, incidents and problem management
• Strong knowledge in project management and coordination, conducting reviews, providing constructive feedback
• Strong communication skills both verbal and written to communicate across various levels of the organization and excellent interpersonal skills
• Ability to work under pressure and deliver on tight schedules
• Experience with Service Now and Microsoft Office products (Excel, PowerPoint, Word, SharePoint, Outlook, Power BI)

Salary Range:

$90,000 - $157,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in…