O&M Analyst

Location: Quincy, MA Salary: $55.00 USD Hourly - $62.00 USD Hourly Description:
Responsibilities

• MMIS operations support in a 24x7 production environment
• Monitor applications and batch processes; resolve production issues quickly
• Troubleshoot application issues and interface failures with cross-functional teams
• Participate in incident bridge calls and document RCA/resolution steps
• Track/report system health, job performance, SLA compliance
• Maintain/update operational documentation and issue logs
• Coordinate planned maintenance (patching, deployments, hardware upgrades)
• Support monitoring tools and alerting systems for proactive detection
• Generate/validate MMIS operational and performance reports
• Review incident/service desk metrics; recommend process improvements
• Collaborate with vendors and infrastructure teams to resolve technical issues
• Participate in system enhancements, upgrades, and migrations (SDLC/Agile)
• Communicate production issues and maintenance windows to stakeholders
• Ensure compliance with operational standards, security policies, and procedures
• Identify opportunities to optimize system reliability and efficiency

Preferred Qualifications

• 8+ years IT experience with operations and data analysis
• Knowledge of IT infrastructure, cloud, hosting environments
• Understanding of enterprise applications design and architecture
• Experience with data exchange mechanisms and structures
• Monitoring alerts/system health metrics for uptime assurance
• Use of APM/log management tools (Amazon Cloud Watch, Dynatrace, etc.)
• Knowledge of server environments (Linux/Unix, Windows Server)
• Experience administering enterprise software/web servers (Apache, Tomcat, Web Logic)
• Proficiency in Oracle/SQL queries for backend validation
• Knowledge of REST, SOAP, XML, and data exchange
• Workflow documentation and ticket management (Jira)
• RCA on production defects and failed processes
• Experience with file exchange protocols (sftp)
• Requirement documentation and technical specifications development
• Web service validation/testing tools (Postman, SoapUI)
• Health insurance business knowledge (interface design, data structures, transactions)
• Strong business analysis skills across SDLC
• Excellent communication and documentation skills

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