MMIS Operations and Maintenance Analyst; Hybrid

We are hiring an Operations and Maintenance Analyst to join our client’s Medicaid Management Information System (MMIS) team in the Quincy, MA, area. This is a hybrid position. The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes.

This role manages the day-to-day interface operations and technical requirements of the MMIS system, supporting ongoing data research and analysis efforts. The key responsibilities include planning, developing, and executing interface implementation and data migration activities. The O&M Analyst will actively participate in MMIS internal projects, contribute to security and privacy standards, and support improvements to the Systems Development Life Cycle (SDLC).

The O&M Analyst will be called upon to act as an active member in all phases of the project including gap analysis, requirements gathering, design and development activities, documentation, testing, implementation, and stabilization. The O&M Analyst is expected to work independently and collaboratively with technical teams and business stakeholders; therefore, exceptional communication, coordination, and documentation skills are essential for success in this role.

Candidates must be able to commute to Quincy, Massachusetts, on a hybrid basis.

Please Note:

No C2C, Subcontracting or visa sponsorship of any kind is available for this role.

• Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment.
• Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
• Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
• Participate in incident bridge calls for high-priority issues, documenting root cause analysis and resolution steps.
• Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
• Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
• Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
• Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
• Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
• Review incident and service desk metrics to identify recurring issues and recommend process improvements.
• Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
• Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
• Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
• Ensure compliance with established operational standards, security policies, and organizational procedures.
• Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

• 8+ years IT experience with strong operations and data analysis experience.
• Technical knowledge of IT infrastructure, cloud, hosting environments standards.
• Strong understanding of Enterprise applications design and architecture.
• Strong understanding of data exchange mechanisms and data structures.
• Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications.
• Proven experience using APM and log management tools (Amazon Cloud Watch, Dynatrace or similar) to troubleshoot system errors and monitor transactions.
• Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance.
• Experience administering enterprise software platforms, web/application servers (e.g., Apache, Tomcat, or Web Logic).
• Strong proficiency in writing Oracle, SQL queries to analyze database…