Desktop Support - Onsite - EA2024

Job Description

Job Title:
Desktop Support

Location (On-site, Remote, or Hybrid?):
Wilmington, MA (onsite)

Contract Duration: 6 months

Job Description:

• As a Field Engineer 4, you will work in a highly directed environment.
• Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
• You will also perform other non-troubleshooting duties.
• Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

• PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break fix work
  • Whole unit replacement
  • Simple desktop printer fixes
  • Load software with a script

Required Skills:

• DELL Desktop PC,
• Install/Support, Expert
• A+ Certification

Overview

Tech Link Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity
2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, Tech Link Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.

The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making Tech Link Systems an ideal partner for recruitment process outsourcing.

We look forward to our partnership with you!