SecCM Security Engineering Lead

Why This Role Is Important to Us

As organizations continue to scale their digital transformation and enterprise service management capabilities, Atlassian and Service Now platforms play a critical role in enabling efficient IT operations, secure workflows, governance, compliance, and collaboration across teams. We are seeking an experienced Atlassian & Service Now Engineer who will serve as a platform administrator, responsible for securing, maintaining, optimizing, and enhancing both ecosystems.

This role is critical to ensuring platform reliability, automation of business processes, operational excellence, and delivery of high-quality services to internal stakeholders.

We are looking for a highly motivated and technically proficient professional with 7–10 years of experience administering and engineering enterprise-scale Atlassian (Jira, Confluence, Jira Service Management) and Service Now environments. The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset. The candidate must be comfortable working with cross-functional teams, business stakeholders, security teams, and enterprise architects to deliver scalable and secure solutions.

Key attributes include:

• Hands-on expertise administering Atlassian and Service Now platforms.
• Strong understanding of ITSM, ITIL, workflow automation, and service management processes.
• Experience designing and implementing custom workflows, forms, dashboards, and reports.
• Knowledge of identity and access management, RBAC, SSO, and platform security controls.
• Ability to troubleshoot complex platform issues and manage environments with high availability requirements.
• Experience working in Agile and Dev Ops environments.
• Strong communication and stakeholder management skills.

Platform Administration & Operations

• Administer and maintain Atlassian products including:
  Jira Software, Jira Service Management (JSM), Confluence, Atlassian Marketplace applications.
• Administer and maintain Service Now platform modules including:
  Service Catalog, Knowledge Management.
• Manage system configurations, upgrades, patches, and platform releases.
• Ensure platform availability, performance, and capacity management.

Workflow & Process Automation

• Design, build, and maintain workflows, forms, approvals, and automation rules.
• Develop and optimize Service Now Flow Designer, Workflow Editor, and Integration Hub solutions.
• Configure Jira workflows, schemes, screens, permissions, and automation capabilities.
• Automate operational processes to improve efficiency and user experience.

Security & Governance

• Implement and maintain role-based access controls (RBAC).
• Manage user provisioning, deprovisioning, permissions, and group management.
• Support SSO, MFA, LDAP/AD, Azure AD, and identity integrations.
• Ensure compliance with organizational security standards, audit requirements, and governance controls.
• Conduct periodic platform access reviews and security assessments.

Integrations & Development

• Build and maintain integrations between Service Now, Atlassian tools, and enterprise systems.
• Support REST APIs, webhooks, middleware, and integration frameworks.
• Develop scripts and automation using JavaScript, Power Shell, Python, or similar technologies where required.
• Troubleshoot integration failures and performance bottlenecks.

Monitoring & Reporting

• Develop operational dashboards, metrics, and executive reporting.
• Monitor platform health, usage, performance, and adoption.
• Implement proactive monitoring and alerting mechanisms.
• Support audits and provide evidence for compliance reviews.

Stakeholder Engagement

• Partner with IT, Security, Engineering, and Business teams to understand requirements.
• Provide platform consultation, best practices, and technical guidance.
• Lead or support platform enhancement projects and service improvement initiatives.
• Mentor junior administrators and platform support personnel.

We value professionals who demonstrate:

• Ownership and accountability for platform reliability and service quality.
• Strong problem-solving and analytical skills.
• Continuous improvement mindset and passion for automation.
• Customer-first approach to service delivery.
• Attention to detail with a focus on security and compliance.
• Ability to simplify complex technical concepts for business stakeholders.
• Strong collaboration across geographically distributed teams.
• Commitment to operational excellence and fostering innovation.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

Preferred Certifications

• Atlassian Certified Professional (ACP)
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)

Expected to work 3 days in from base location per week.

$120,000 - $202,500 Annual

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