Senior Product Manager, Informatics

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Leads product strategy and execution for the organization's Epic electronic health record (EHR) platform and related clinical informatics tools. Owns the product lifecycle for Epic-integrated solutions from ideation through delivery, partnering with clinical, technical, and operational stakeholders to translate business and clinical needs into product requirements. Applies deep Epic platform expertise, user-centric design, and agile methodologies to drive adoption, quality, and safety across enterprise informatics initiatives to improve healthcare delivery for our patients.

Defines product vision and strategy for Epic domain, focused on admission prevention and care coordination, through discovery, requirements definition, configuration, and enhancement of Epic and related informatics products and tools. Conducts user research with clinical and business stakeholders, collaborates with cross-functional and technical teams, designs workflows and user experiences, and oversees the product development lifecycle. Applies deep Epic expertise, agile methodologies, and informatics best practices to ensure Epic-based solutions meet clinical, operational, and end-user needs while driving business outcomes.

• Acts as the product owner for Epic and informatics solutions, understanding the clinical, operational, and competitive landscape to advance the organization's technical solutions to support healthcare delivery.
• Owns the full product lifecycle for Epic-based tools and workflows, from gathering ideas through prototyping, build, testing, and go-live. This includes vendor evaluations for buy vs. build options.
• Creates features, stories, and workflow designs for current and future Epic products based on clinical insights, stakeholder research, and Customer Experience (CX) needs.
• Defines and drives execution pathways by translating strategic informatics goals into actionable product requirements and project plans, including milestones, deliverables, and dependencies across work streams.
• Partners with business, clinical, and operational teams to build a product vision, identify business and clinical value, and translate use cases and capabilities into clear, actionable product strategy that is tied to organizational objectives and OKRs.
• Coordinates with technical partners across engineering, data science, integration, and architecture teams in a fast-paced, agile development process to enhance the organization's Epic ecosystem.
• Develops and maintains risk and issue logs, identifying, assessing, and mitigating risks across technical and operational domains, with clear escalation and resolution pathways.
• Ensures workstream integration and alignment across clinical, technical, and operational groups, leading effective cross-functional meetings with clear agendas, follow-ups, and accountability.
• Delivers executive-level reporting on product status, risks, and decisions needed, and builds strong relationships with key stakeholders across the enterprise.
• Develops testing procedures and governance for onsite, monthly, and quarterly Epic assessments, with detailed documentation review.
• Partners with training and change management teams to support readiness, adoption, and feedback loops for Epic-based product releases.
• Supports…