Store Operations Manager

Description Store Operations Manager 2026

Description PAY RATE LEVEL:
Five (5) $27.00 - $29.00 per hour

REPORTS TO:

General Manager SUPPORTS and SUPERVISES: all departments

Responsible for the timely and cost-effective performance of the store location you are assigned. Provides operational oversight and support services for Operations Departments. Directs and supervises Assistant Store Managers and assigned Department Heads, providing training and professional development. Works with the General Manager to establish and maintain systems and standard operating procedures for all departments including ordering, merchandising, inventory control, receiving, storing, stocking and removal of products, as well as systems for providing excellent customer experience.

Manages the safety and security of staff and ensures compliance with federal, state, and local regulations. Works collaboratively with the store management team to achieve the goals set for the organization.

Oversee operational and customer service activities of assigned Operations Departments including ordering, stocking, receiving, inventory control, safety, customer service standards, member/shopper feedback and overall aesthetics and engaging and comfortable shopping experience.

Ensure operations are functioning effectively, efficiently and ensure assigned department objectives are met, outcomes achieved, and performance standards upheld.

Responsible for ensuring an optimal customer experience by seeing that standards for customer service, cleanliness, and sales floor presentation are being met.

Create, develop, communicate, implement, and evaluate operating standards and procedures for assigned Operations Departments.

In collaboration with the General Manager, develop and implement store budget and business plan, including sales targets, margin, labor, purchases, and cost controls; support reporting Department Heads in developing department specific plans; ensure that all fiscal benchmarks are achieved.

Work with the General Manager to develop operational plans and vision; execute vision by achieving operational goals set by the General Manager.

Oversee purchasing and receiving activities and coordinate periodic inventory.

Oversee product selection, category management and promotional activities.

Ensure strategic and consistent merchandising throughout all retail locations with an emphasis on enhancing customer experience and growing sales.

Provide training and professional development to assigned Operations Department Heads and Assistant Store Manager, and support those activities within departments

Model supportive and participatory leadership qualities, actively promote team building and motivate staff to achieve their stated objectives: lead regular huddles and meetings, ensure teamwork and communication is efficient and effective, and support all team members in achieving goals

Work with store management staff to develop and maintain a culture of collaboration, positivity, and inclusivity

Ensure safety procedures and inspections are in place for staff, vendors, and others in compliance with all federal, state, and local regulations

Work with the General Manager to ensure re-certifications and compliance with county health codes, OSHA, and other outside agencies for entire store

Oversee consistent scheduling and discipline of employees in adherence to policy

Provide leadership in emergency/accident situations

Ability to plan, develop, implement, and manage effective budgets, systems, procedures, and policies

Knowledge of management principles involved in strategic planning, resource allocation, leadership techniques, and sales control systems; ability to plan, develop and implement efficient and productive systems

Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener.

Ability to work independently and collaboratively in a highly professional manner.

Ability to think strategically as well as tactically, planning for the long-term needs while keeping near-term projects on track.

Ability to follow instructions and procedures, work without direct supervision on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment, and delegate tasks and objectives to subordinates.

Ability to multi-task, including organizational, prioritization, attention to detail, and time management skills.

Ability to foster a diverse and inclusive workplace.

Ability to work closely and cooperatively with others.

Ability to motivate, inspire and develop staff.

Can identify the development needs of others and coach, mentor or otherwise help others to improve their knowledge or skills.

Able to sensibly handle complaints, settle disputes, and resolve conflicts, or otherwise negotiate with others.

Must be honest, ethical, and able to lead, take charge, and offer opinions and direction.

Pleasant with others on the job and displays a…