Supervisor III Maintenance

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Provide supervision and oversight for maintenance and repairs of retail sites, buildings, and equipment to support business needs and maintain satisfactory conditions for associates and customers. Ensure appropriate services are provided in a timely and cost-effective manner consistent with company policies and procedures. Keep maintenance and repair/replacement expenses in line with operating and capital budgets. Accountable for an assigned group of stores, service providers, and/or trade segment(s).

• Communication - Primary point of contact for store, district, and regional management for escalation and resolution of necessary repairs and emergency response. Keep store management apprised of relevant information to assist them in managing their business. Train store operators in key processes (e.g., refrigeration alarms, Service Channel, etc.). Communicate effectively with service providers to ensure timely and appropriate service, and to monitor their performance.
• Maintenance workflow and process efficiency/effectiveness - Use Service Channel and other approved systems to efficiently manage maintenance processes so stores get timely and cost-effective services with proper billing and accounting. Responsible for reviewing and approving proposals and invoices for repairs and maintenance. Ensure quality of work by checking/inspecting a representative sample. Collaborate with brand operations and ADUSA Maintenance team to optimize the system and related processes.
• Provide technical oversight and coordination of response across a broad range of disciplines/trades to identify, diagnose, and recommend solutions for complex problems involving sites, buildings, and various equipment (excluding some IT and Asset Protection equipment). Work with service providers and/or landlords as needed to solicit, review, and approve proposals and to implement solutions. Provide project management for repair or replacement activities as needed to keep stores operating properly;
  
  this may require day-to-day management for more complex projects.
• Emergency support - Provide emergency support and/or escalation of issues requiring immediate response (e.g., storm response) to provide 24/7/365 support.
• Maintain compliance with applicable laws, regulations and company policies/initiatives pertaining to maintenance and energy/sustainability, including refrigerant management.
• Accounting and financial - Understand operating and capital budgets/forecasts for selected accounts/locations, and work with the ADUSA team and brand operations to manage expenses while assuring proper accounting processes on approved systems. Track operating and capital expenses each period and react appropriately to ensure alignment with budgets/forecasts.
• Facility conditions - Perform periodic condition assessments to support remodel projects and identify needed repairs/replacements. Develop and prioritize projects consistent with capital budgets, so important assets get replaced when needed and deferred maintenance can be kept at a manageable level.
• Learning and maintaining proficiency - Continue to learn and develop proficiency with Service Channel and strive for innovative expertise in maintaining supermarket facilities so ADUSA can help the brands be more successful in the future.
• Collaborate with Sourcing and others for recruiting and training new contractors to increase resources and technical expertise for servicing the brands.
• Over 50% travel required, including occasional overnight travel.
• Support remodels and other capital projects with on-site walks and handoffs to ensure coordination of responsibilities and schedules including warranty issues and punchlist.
• Additional job duties may be assigned as…