Sales and Service Client Services, VP

Who we are looking for

This is a Client Service Manager role in the US Asset Owners division. The candidate will manage a team of 6-8 client service leads and be responsible for multiple complex client relationships, manage client activities and ensure timely resolution of inquiries. The client service manager will be responsible for building and maintaining strong relationships with both external clients and internal service partners.

You will monitor and oversee the performance of all business unit shared service teams as it relates to the overall service delivery for our clients and be responsible for overall client service excellence.

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

• Managing a team of 6-8 individual client service leads
• Providing ongoing support and development for team members
• Engaging with senior client contacts
• Collaborating with relationship management teams to deliver an outstanding client experience
• Ensuring client satisfaction with timely responses and resolutions, measured through surveys and direct feedback
• Liaising with global delivery and shared service teams and other business unit areas to resolve service and operational issues
• Facilitating communication to ensure an effective operating environment
• Working with teams, outsource partners, and external clients to ensure seamless processing according to fund policies, client procedures, and SLAs
• Collaborating on projects, oversight, committees, KPIs, and related initiatives across the organization
• Sharing knowledge and information about new developments, service issues, and business opportunities
• Compiling client documentation, organizing internal meetings, and developing meeting materials
• Maintaining functional and technical knowledge across multiple disciplines
• Acting as a liaison between client and internal departments to ensure successful implementation
• Performing other duties as assigned

• Strong communication and organizational skills with a consultative mindset
• Strategic and analytical thinking with a demonstrated ability to drive execution
• High responsiveness
• Collaborative approach across multiple business groups and levels of the organization
• Self‑motivation, strong work ethic
• Ability to adapt to change and multi‑task

• BS/BA degree required
• Minimum of 10 years of related experience, preferably in the financial services industry

Salary Range: $110,000 - $188,750 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short‑term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation, including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans);

and eligibility for certain tax‑advantaged savings plans. For a full overview, visit

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.