Client Service Enablement Project Manager, AVP

Who we are looking for

The successful candidate will work with teams across the globe, helping colleagues achieve role clarity and consistency and giving leadership insights into project health, risks, and opportunities to respond dynamically.

State Street Client Service’s ambition is to do better everyday, transforming the industry through client delivery and creating a dynamic, high‑performing organization. Client Service Global Strategic Projects enables that ambition by managing the transformative and strategic projects that drive meaningful outcomes to our clients, employees, and State Street’s investors.

• Lead the end-to-end planning and management of a small to medium project or a component of a large project.
• Under direct supervision, plan, organize, and control the activities of cross‑functional project teams.
• Develop and maintain an end-to-end project plan.
• Coordinate project scope control.
• Coordinate project staffing.
• Coordinate overall project communications, risks, and issues resolution.
• Coordinate project tracking and reporting.
• Coordinate on time delivery.
• Coordinate communication with sponsors and management concerning the project status and issues.
• Clearly communicate both verbally and in written format.
• Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solution.
• Contribute to the continuous improvement of the project management discipline, tools, and reporting.

• 5+ years’ experience in project management and/or process improvement ideally in the financial services industry.
• Demonstrated success as a project manager in global initiatives across multiple teams.
• Independent, strategic thinker with an understanding of banking and/or financial services.
• Ability to operate strategically with a global mindset.
• Strong organizational awareness with ability to facilitate and resolve conflicts and risk‑optimised decisions under time pressure.
• Demonstrated strong relationship management and communications/influencing skills across all levels of a global and complex organization.
• Strict attention to detail and propensity to drive issues toward resolution.
• Keen awareness and appreciation for teamwork and collaboration; adept/effective at interpersonal interactions to introduce and influence change within the organization.
• Strong verbal and written communication skills, especially in PowerPoint; assimilate information for senior executives concisely and appropriately.

• Recognized credentials or experience in project management and/or process improvement.
• Excellent skills with PowerPoint, Excel, SharePoint, Power Automate, Scheduler or similar reporting, analytical, or scheduling applications.
• Expertise with project management methodology and tools.
• B.A. or B.S. degree.

$80,000 - $140,000 annually. The range quoted above applies to the role in the location specified.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes:

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages.
• Paid‑time off including vacation, sick leave, short‑term disability, and family care responsibilities.
• Access to our Employee Assistance Program.
• Incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles).
• Eligibility for certain tax‑advantaged savings plans.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.