Claim Manager - Analytics

## Claim Manager - Analytics Apply locations:
1100 Crown Colony Drive, Quincy, MA 02169time type:
Full time posted on:
Posted 6 Days Agojob requisition :
R01735

Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:

• On-site gym and fitness classes and one-on-one personal training  
• On-site nurse, nutritional counseling, and mental health resources  
• Full-service cafeterias  
• Free shuttle service to Quincy Adams T Station  
• Tuition assistance programs   
• Opportunities to get involved:
Arbella Activities Committee, Diversity and Inclusion Council, and    more   
• A company committed to community: volunteer opportunities, employee-led community efforts,    and the Arbella Insurance Foundation   
• Robust training, mentorship, and professional/personal development programs   
• Colleagues who genuinely care about each other     Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Manager of Analytics for Claim leads the Claim Analytics, Operations Analytics, and Call Center Work Force Management functions. The manager will be responsible for defining, developing and communicating data, analysis, and insights related to business and performance trends for the Claim and Operation departments. S/he will also support multiple contact centers with optimizing and enhancing resource utilization, business practices and customer contact capabilities.

The team will be expected to complete high-level and complex data/performance analysis along with producing a regular suite of monthly and quarterly reports.
The Work Force Management group will analyze real-time and historical data, provides insights and recommendations to improve business trends, processes, service levels and key performance metrics in a customer focused multi-channel contact center environment. S/he will be expected to collaborate with IT and the Claim IT Liaison to understand how system changes will impact data feeds and warehousing needs. Must ensure the highest quality, accuracy, and maintain data integrity of all report extracts, query activity, and analysis being provided to the business.

This individual should understand the numbers behind the business so that they can be a thought partner.
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* Key Responsibilities:

*** Manages day to day operations of the Claim Analytics team, and Work Force Management and Operations Analytics team, which includes managing the capacity and resource planning within the teams, ensuring proper prioritization and optimization of the team’s bandwidth.
* Must work to understand the business and partner with business owners to develop the necessary analysis to understand operational trends. Analysis may need to be ad hoc based on emerging issues.
* Shares observations from analysis and helps to investigate drivers to help the business understand what action needs to be taken
* Delivers monthly and quarterly reports, timely, to business users including Finance and other external business partners.
* Assign projects to the team after reviewing business requests and needs that emerge from business trends; assesses current data structure, sources and resources…