Technology Client Engagement Office, MD

Job Description Technology Client Engagement Office, MDThis is a senior execution leadership role responsible for driving delivery for the unified client engagement operating model within technology. The role reports directly to the Head of Technology Client Engagement (SVP) who is accountable for transforming fragmented client engagement practices into a single, cohesive organisation that delivers clear ownership, consistent messaging, improved client outcomes, and measurable productivity.

The role will act as the primary delivery counterpart to the SVP, ensuring transformation moves from design into scaled and controlled execution.

Executive Accountability The managing director will be the single point of contact of accountability for Execution of the new client engagement lifecycle model globally

Delivers measurable improvements in client experience, speed and consistency

Ensures transformation is ope rationalised

Key Responsibilities Operating Model Execution and Delivery Lead the implementation of the centralised client engagement operating model, embedding standard process, governance and accountability across all lifecycle stages

Drive elimination of fragmented engagement practices through consistent execution, playbooks and delivery disciplines

Ensures alignment of global teams to a single, cohesive organisation with clear ownership and accountability

Client Lifecycle & Deal Execution Oversee the implementation of end to end client lifecycle delivery under the newly created framework

Lead and ope rationalise the deal lead / deal pod model ensuring structured execution for priority clients

Provide senior oversight of complex client engagements, delivery risks and escalations

Governance, Risk and Performance Embed governance, decision rights and escalation frameworks across the client technology lifecycle management

Drive performance management against enterprise KPsEnsure consistent integration with firm-level governance and deal forums

Client Experience Outcomes Accountable for delivery of improved client outcomes, including consistency, responsiveness and experience quality

Translate insights into feedback and execution-led improvements in lifecycle delivery

Executive Engagement Act as the senior delivery counterpart to CIOs, COOs and C-suite stakeholders

Manage complex stakeholder dynamics, including conflicting priorities and cross organisational dependencies

Protect delivery credibility by addressing risks early and decisively

Actively coach senior leaders and resolve delivery challenges

Education and

Preferred Qualifications Bachelor’s degree in business, technology, or related discipline; advanced degree (MBA or equivalent) strongly preferred

Significant leadership experience driving enterprise wide, multi-year transformation programmes, particularly in client-facing or service-led organisations

Proven track record of operating model design and large-scale centralisation, delivering measurable improvements in efficiency, consistency, and client experience

Deep experience in client engagement, relationship management, and lifecycle delivery, ideally across complex, global organisations

Demonstrated accountability for end-to-end delivery outcomes, including governance, risk management, and performance against enterprise KPIsStrong experience leading complex client engagements and senior stakeholder interactions, including oversight of high-impact deals or at-risk relationship

Ability to lead in highly matrixed environments, influencing across business, technology, and client-facing functions at senior levels

Strong commercial and strategic mindset, with the ability to translate transformation strategy into scalable execution and client impact

Experience driving data-led performance management, using metrics to improve delivery quality, speed, and client outcomes

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