Sr. Manager Retail Workforce Management

About Us

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment.

All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.

J.Jill provides reasonable accommodation to qualified individuals, in accordance with applicable laws. If you need to inquire about an accommodation to assist with completing the application process, please emai

The Senior Manager, Retail Labor & Workload is responsible for developing and managing labor and workload strategies that support business performance, store productivity, and the customer and associate experience across the J.Jill store organization. This role owns sales, workload, and payroll forecasting, labor planning, workforce management tools, and scheduling practices to ensure store labor aligns with business needs and financial objectives.

The Senior Manager is also responsible for building, forecasting, and reconciling the Retail operating expense (OpEx) budget. Reporting to the Senior Director of Store Operations & Experience, this role oversees a Data Analyst and partners closely with Retail leadership, Finance, HR, IT, and field teams.

• Own store sales, workload, and payroll forecasting, aligning labor plans with business trends, workload drivers, and financial objectives.
• Develop and optimize labor models, workload standards, and scheduling practices to improve productivity, drive sales, and support an elevated customer experience.
• Evaluate labor and workload needs around peak periods, promotional activity, product launches, and other key business initiatives.
• Monitor labor, payroll, and scheduling KPIs to identify trends, risks, opportunities, and recommended actions.
• Partner with Retail leadership and field teams to continuously improve labor allocation, store productivity, and overall execution.

• Lead the optimization of workforce management and scheduling tools, including labor models, scheduling rules, system configurations, and reporting.
• Identify opportunities to improve forecasting, scheduling, and labor allocation through technology, automation, and analytics.
• Partner with IT, HR, Payroll, Finance, and other teams on system enhancements, testing, implementation, and change management.
• Support compliance with applicable labor requirements and company scheduling policies.
• Develop and maintain standard operating procedures, tools, and training materials to support consistent adoption of labor and workload processes across the field.
• Partner with field and cross-functional teams to support training and ongoing education related to workforce management tools, scheduling practices, and labor processes.

• Build, forecast, reconcile, and manage the Retail OpEx budget in partnership with Finance and Retail leadership.
• Monitor payroll and operating expense performance, explaining variances and recommending actions.
• Develop reporting and analytics that provide visibility into labor productivity, workload, payroll, and store performance.
• Translate financial and operational data into actionable insights and recommendations for Retail leadership.

• Partner across Store Operations, field leadership, Finance, HR, IT, and Payroll to align labor and workload strategies with business priorities.
• Lead and develop a Data Analyst, ensuring reporting and analysis support effective business decisions.
• Lead adoption of new labor processes, tools, and ways of working across the field.
• Synthesize and size workload and store capacity to assess the impact of initiatives and support effective prioritization and planning.
• Identify opportunities to simplify workload, improve processes, and create greater store…