Risk, Control and Governance Manager

• Deliver active risk and control management within established guidelines
• Provide direction and support to Issuer Services and GCO operations teams in the US
• Collaborate across teams to meet governance objectives
• Work with department leaders and internal stakeholders to ensure activities are actioned and reviewed against deadlines and standards
• Participate in decision-making for new products, new clients, and new or changed processes
• Review and challenge tactical and strategic changes, identifying risks and ensuring appropriate controls
• Act as central contact for Risk, Control and Governance activities
• Serve as escalation point for operational, fraud, and privacy events
• Monitor local laws, rules, and regulations and maintain regulatory inventories
• Produce materials and run senior-level risk stakeholder meetings
• Manage audits, findings, remediation plans, and completion tracking for the US/Canada Issuer business
• Oversee change and project risk, including Digitization Program risk
• Perform deep-dive target assessments of business processes
• Define and monitor KPIs and KRIs and collate metrics for Board reporting
• Provide updates to business stakeholders on risk and control activities
• Oversee third-party vendors and outsource providers, including metrics, SLAs, and errors
• Help execute global initiatives to strengthen the risk and control environment

• Minimum of 5 years of experience in risk management, audit, control, compliance, governance and regulations
• Business analysis experience
• Experience in first line of defense functions
• Advanced skills in communicating complex concepts and gaining consensus, at times without direct authority
• Experience in operational processing, process design, risk management, or control testing and implementation
• Experience with process designing and presenting to senior management
• Strong leadership and communication skills
• Experience managing direct reports and providing guidance and direction
• Bachelor's degree in a related field preferred

Demonstrates extensive experience in risk management, compliance, and governance, with a strong focus on operational processing and control implementation. Proven ability to lead teams, communicate complex concepts effectively, and manage stakeholder relationships to ensure adherence to regulatory standards.

• Risk Management
• Governance
• Operational Processing
• Leadership
• Business Analysis

• Risk Assessment
• Control Testing
• Process Design
• KPI Monitoring
• Regulatory Compliance
• Audit Management
• Change Management
• Fraud Prevention
• Privacy Management
• Metrics Reporting

• Communication
• Consensus Building
• Team Leadership
• Guidance and Direction

• Issuer Services
• First Line of Defense
• Governance Objectives
• Third-Party Vendor Management
• Digitization Program