Deputy Director of Integrated Eligibility Initiatives
Listed on 2026-09-24
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Management
Healthcare Management, IT Project Manager, Project & Program Management
An Official website of the Commonwealth of Massachusetts
Job Description - Deputy Director of Integrated Eligibility Initiatives )
Job Description
Deputy Director of Integrated Eligibility Initiatives - ( )
Description
The Deputy Director of Integrated Eligibility Initiatives will manage a cross-functional team responsible for the coordination of Mass Health’s implementation activities for Integrated Eligibility and Enrollment (IE&E) work tracks, including but not limited to Common Noticing Solution (CNS) and the My Services Common Application/Portal.
This position will collaborate across multiple Mass Health business and IT units to ensure implementation activities are completed timely and Mass Health business needs are represented. This position will play a key role in supporting policy and programmatic analysis and making strategic recommendations to the Director of Integrated Eligibility Initiatives and the Mass Health executive team. In addition, this position will support the modernization of Mass Health eligibility systems used by operations staff under the One Health initiative.
This team regularly works collaboratively with program staff, vendors, other stakeholders across other MH business units, and other agencies (including the Health Connector and Department of Transitional Assistance). The Deputy Director must demonstrate the ability to maintain confidentiality, and willingness to respond to urgent concerns while maintaining focus on planned and intentional organizational advancement.
Duties and Responsibilities (these duties are a general summary and not all inclusive):Project Management
- Manage projects supporting IE&E system development, maintenance, and corresponding Mass Health system updates.
- Provide project updates on a consistent basis to various stakeholders about risks, issues, adjustments, and progress.
- Ensure team resource availability and allocation.
- Coordinate meetings with different stakeholders.
- Follow up with different stakeholders to ensure timely quality delivery of project tasks/deliverables.
- Support other managers on the System Operations team with coordination of project activity as needed.
- Oversee management of a team of Senior Operations and business analysts focused on system development for IEE projects, including Common Noticing Solution (CNS), My Services Common Portal/Application, and One Health project
- Maintain employee work schedules including assignments, training, vacations, and paid time off.
- Oversee tasks and provide feedback.
- Perform other duties and responsibilities, as assigned.
- Participate as subject matter expert (SME) for MH policies and operations on IE&E including Common Noticing Solution and My Services Common Portal/Application and One Health initiatives,.
- Participate as subject matter expert (SME) for MH policies and operations on IE&E and One Health related-tracks in MA21,HIX, MMIS and other Mass Health systems (as needed).
- Develop operational workflows and communication materials to ensure the complete, timely and accurate dissemination of critical information related to implementation of IE&E work tracks.
- Present to leadership as needed regarding project status/milestones, risks, and requests for guidance/approvals.
- Present to internal and external stakeholders regarding project implementation and demonstrations of systems being developed/implemented.
- Respond to ad hoc inquiries and requests for information from internal and external stakeholders including other Mass Health units, other state agencies, and public entities.
- Extensive and in-depth knowledge of Mass Health policies, programs and procedures and the ability to integrate…
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