Managing Director, Global Implementation Manager

WHO WE ARE LOOKING FOR

State Street seeks a transformational executive to define and execute the strategic vision for global client onboarding, transaction management and platform implementation for a major strategic client. The successful candidate will operate at the intersection of the Client, Product, Operations and Technology, treating implementation programs as enterprise transformations that advance long-term business objectives, client outcomes and sustainable growth.

Implementation excellence is a strategic differentiator as clients seek integrated solutions, faster onboarding, operational efficiency and digital transformation. This organization is the gateway through which the client adopts State Street products, platforms and operating models. The role will exemplify implementation execution excellence through execution, disciplined governance and a client-centric approach through the program lifecycle.

• Define the global transaction implementation, onboarding and transformation strategy; align priorities with enterprise growth; establish implementation management as a strategic capability; advise client and State Street executives on complex transformation decisions.

• Lead multi-year platform migration, service-model redesign, middle-office transaction lifecycle modernization; define scalable future-state operating models; accelerate strategic product adoption; shift from bespoke solutions toward standardized services where appropriate; ensure client adoption and benefit realization.

• Establish executive governance and lead steering committees; oversee portfolio investment, resources, risks, dependencies and outcomes; provide transparent executive reporting and escalation; reinforce accountability and delivery discipline.

• Improve processing efficiency, data quality, exception management, controls and client transparency; simplify workflows with Product, Operations and Technology; advance automation, straight-through processing, platform convergence and speed-to-market.

• Lead and develop a global organization; build a high-performance, client-focused culture; strengthen leadership, succession and professional growth; lead through influence across a complex matrix.

• Ensure compliance with regulatory, audit, information security and operational resilience requirements; strengthen governance, testing, readiness and change controls; proactively identify and mitigate implementation and operational risk.

• Modernize implementation methods, tools and operating models; embed Product Development Lifecycle practices; partner with Technology and Architecture on automation, AI-enabled delivery, workflow optimization and data-driven insights; build reusable frameworks for future growth.

• Strategic thinking combined with decisive execution and enterprise alignment.
• Exceptional client relationship management and consultative leadership.
• Deep understanding of financial markets, asset servicing, transaction processing and operating model transformation.
• Ability to simplify complexity, modernize delivery and drive continuous improvement.
• Executive presence and demonstrated ability to influence senior client and internal stakeholders.
• Strong risk, governance and control mindset.
• Proven leadership of large-scale business, operational and technology transformations.
• Passion for building high-performing teams and developing future leaders.

• Ba…