Senior Director, Customer Support & Center Operations
Listed on 2026-09-30
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Management
Operations Management, Project & Program Management
Bob’s Discount Furniture is seeking a Director, Customer Support Operations to lead in-house and third-party contact centers, delivering exceptional service while aligning with company goals. You’ll oversee performance, vendor management, technology, and process improvements to elevate customer experience.
You’ll drive data-informed decisions, build a high-performing culture, and partner with senior leadership to optimize KPIs, agent engagement, and operational efficiency across channels.
Join us at Bob's Discount Furniture as our next Senior Director, Customer Support & Center Operations in MA, United States.
The position is based in MA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 115..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Director, Customer Support & Center Operations role in the description above.
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