Person in Charge

PAY RATE LEVEL:
Two (2) $19.00 - $22.00 per hour

REPORTS TO:

Store and Front End Managers

SUPPORTS:
All Departments

• Provide exceptional customer service as identified in Feather River Food Cooperative Service Standards
• Take the initiative to improve knowledge of Feather River Food Cooperatives product line and demonstrate the ability to answer or research customer questions.
• Promptly respond to customer inquiries, comments, and complaints in a professional manner, with manager assistance when needed.
• Alert your supervisor of issues affecting product quality, service or equipment malfunctions.
• Perform other duties as assigned by management.

• Learn and stay current with all delivery schedules and ensure that the receiving area is prepared for incoming deliveries.
• Assist with deliveries to ensure they are received promptly and accurately, and all products and invoices are routed to the appropriate areas.
• Handle damaged/or mis-picked items using established procedures.
• Be alert to incorrect pricing at all times.
• Be familiar with the plan for back stock storage and develop systematic knowledge of goods in back stock; alert manager if back stock is not rotated according to department practice.
• Follow guidelines established in the grocery department to ensure the department is fully stocked at the expected rate.
• Participate in inventory counts, ensuring accurate inventory of departments.
• See that unsellable items are properly disposed of. Keep accurate shrinkage records.
• Maintain well organized back stock to minimize loss and out of stocks on the retail floor.

• Act as person in charge as assigned.
• Assist with front end operations as directed by Front End Manager or Store Manager
• Assist Front End Manager or Store Manager in maintaining Front End training materials and procedures.
• Work with the schedule when call outs or sicknesses occur to ensure store coverage.
• Ensure that front end supplies are procured and stocked correctly.
• In collaboration with the Front End Manager or Store Manager, administer new hire orientation and ongoing training for all front-end team members.
• Assist with drawer accountability procedures.

• Communicate equipment/systems breakdowns during shift, following established procedures.
• Maintain entire store in clean, orderly condition during shift.
• See that spills and other hazardous conditions are cleaned up promptly.
• Ensure that tables and seating areas are cleaned after each use.
• Ensure maintenance of the exterior of the store: sweeping, trash, and snow removal as needed.
• Address customer behavior issues as needed.
• Ensure all staff and customer injuries are documented according to procedures.
• Ensure staff are fit for duty and report if they are out of compliance.

• Provide leadership as the Person in charge to all staff to ensure that customer service and productivity standards are being met.
• Open and close the store as required.
• Operate the register as needed to support the store.
• Count and report register deposits as required.
• Work with the management team to communicate and monitor staff performance issues.
• Provide policy reminders, safety instruction, workplace oversight and general support to all staff.
• Communications to co-workers are timely, clear, direct, and respectful.

• Provide excellent service to peers and co-workers; demonstrate a willingness and ability to cooperate and communicate effectively with co‑workers, supervisors, and outside contacts.
• Support team goals and objectives.
• Participate in team meetings.
• Communicate issues with and support fellow team members.

• Abide by dress code and all Co‑op policies and procedures as specified in the FRFC Employee Handbook.
• Adhere to attendance policy and communicate according to procedure.
• Be ready and able to assist in all areas of the store regardless of your home department.
• Attend staff meetings and participate in assigned projects.
• Read staff notebook and notices regularly.
• Adhere to safety and security policies and rules. Promptly report potential security threats, safety…