Licensed Optical Manager

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off
• Flexible and Affordable Health Benefits
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan

* Hourly rates starting at $43.00*

Responsible for performing all the duties required of an optician, in addition to managerial duties. This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure that orders are processed timely.

• Exhibit strategic thinking and sound decision-making through thorough knowledge and utilization of business data.
• Lead through change, model leadership competencies, build credibility and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected time frames by setting clear expectations, utilizing follow up and accountability.

• Teach, coach and lead through the club level training process.
• Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and ethical decision making.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, and work collaboratively and with respect.

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards:
  Greet, Anticipate, Appreciate;
  Fast, Friendly, Full, Fresh, Clean.

• Define and model GOLD - Grand opening look daily.
• All items stocked and planograms executed.
• Maintain visible accurate signage.
• Clean and organized, inside and out.

• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets.

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
• Provides support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.
• Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
• This position will have access to patient information therefore a high degree of discretion and adherence to all privacy and confidential/propriety company policies and procedures is required (i.e.…