Retail Sales Associate - Part Time

Retail Sales Associate – Part Time

Shift Availability: 15‑29 hours/week – must be available to work weekends, evenings, and holidays.

Hourly Pay Rate: $19.50/hr.

Location: 21 Milk St, Boston, MA 02109.

As a Retail Sales Associate, you’ll be the face of our brand and the go‑to expert for customers, helping them explore cannabis products and delivering top‑tier service with every interaction. You’ll create a welcoming, informative, inclusive, and engaging experience, recommending items, handling purchases, and building trust to showcase what makes our brand special.

• Customer Experience & Teamwork
  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.
  • Encourage loyalty by signing guests up for rewards programs.
  • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
• Operations & Store Standards
  • Help open and close the store, handle cash, and follow all procedures and regulations.
  • Check IDs, update customer profiles, and process transactions accurately.
  • Keep the store clean, organized, and fully stocked from the sales floor to the backroom.
  • Support inventory tasks such as restocking, fulfilling online orders, and counting products.
• Sales & Performance
  • Consistently meet (and beat) daily sales goals by upselling, building trust, and using product knowledge.
  • Highlight deals and complementary items at checkout to boost customer satisfaction.
  • Stay on top of promotions and product updates to give customers a seamless experience.
  • Stay agile and adaptable in a fast‑paced, ever‑changing retail environment.
  • Take on extra duties as needed to support the team and store success.

• A high school diploma or GED.
• At least 6 months of experience in a customer‑facing or sales role with a strong focus on service and satisfaction.
• Minimum 6 months of experience using point‑of‑sale (POS) systems and handling cash transactions accurately.
• The ability to thrive independently and as part of a team in a fast‑paced, compliance‑driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills, with the ability to connect with customers and team members alike.
• Strong multitasking abilities and agility to shift priorities as needed.
• Comfort with technology and willingness to learn new tools to support daily operations and customer engagement.
• Solid time‑management and organizational skills to stay on top of tasks and responsibilities.
• Effective de‑escalation techniques and a calm, solution‑oriented approach to handling customer concerns.
• Basic proficiency in math and computer applications to support transactions and reporting.
• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.
• Strong conflict‑resolution skills and the ability to remain composed under pressure.
• Initiative and a team‑first attitude, ready to support store leadership and contribute to overall success.
• A natural ability to build rapport and maintain lasting customer relationships.
• A collaborative spirit and a commitment to working well within a team environment.

• A background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Familiarity with e‑commerce systems and order fulfillment processes.
• Previous experience within a regulated retail setting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand for extended periods, walk, talk or hear, stoop, kneel, crouch, crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 lbs. The employee is occasionally required to climb, balance, and lift up to 50 lbs.

This position requires close vision (clear vision at 20 inches or less).

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