Service Planner

Service Planner

The Service Planner is responsible for maintaining and adjusting TRAC’s run-cut schedules to ensure service delivery remains aligned with forecasted demand, available resources, and MBTA expectations. This role sits at the core of day-to-day service planning and provides the operational glue between dispatch, service providers, and the MBTA. This role is located in Quincy, MA.

Compensation package of minimum $33.00 hour – maximum $36.44 hour

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Maintain Daily Run-Cuts:
  Update and manage run-cuts in Spare to reflect service changes, route modifications, updated driver availability, and operational needs.
• Service Hour Tracking:
  Monitor planned vs. delivered service hours and document variances for internal and MBTA reporting.
• Coverage Monitoring:
  Review unscheduled and unassigned trips daily and alert MBTA and DSPs to coverage gaps.
• Holiday & Reduced Service Planning:
  Build and publish adjusted schedules around holidays or special events.
• Operational Adjustments:
  Make small-scale changes throughout the week to improve balance, service quality, and efficiency.
• DSP Coordination:
  Collaborate with Dedicated Service Providers to ensure their schedules align with run-cut requirements, garage locations, vehicle types, seat capacities, and MBTA guidance.
• Non-Dedicated Service Provider Utilization:
  Support the use of NDSPs to smooth out peak periods and assist with margin coverage or long-distance trips.
• Documentation & SOP Updates:
  Keep planning documentation and SOPs up to date in Zendesk Guide.
• Staff Schedules:
  Support internal scheduling by maintaining TRAC departmental schedules (reservations, dispatch, QA) and ensuring coverage for PTO and peak periods.
• Meeting Participation:
  Attend weekly coordination meetings with MBTA and DSPs to review run-cuts, coverage, and upcoming service adjustments.

• Intermediate Excel skills (shift expansion, visualizations, schedule modeling)
• Basic SQL knowledge for extracting service data (current state)
• Familiarity with Spare (current + future state, including import/export functionality)
• Ability to interpret operational KPIs and modify schedules based on performance insights
• Strong communication and collaboration with DSPs, MBTA, and internal TRAC departments

• High school diploma or equivalent, such as GED, required
• 2 years reservationist or customer service experience preferred.
• Computer literate
• Excellent communication and listening skills
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work flexible schedules as needed
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to…