Produce Manager

Description

Produce Manager 2026

DESCRIPTION:

Full-time

PAY RATE LEVEL:
Four (4) $24.00 - $27.00 per hour

REPORTS TO:

General Manager

SUPERVISES:
Produce Department

Understand, support, and reinforce:

• Feather River Food Co-op's Mission, Vision, and Principles
• Feather River Food Co-op's product standards
• Feather River Food Co-op's customer service standards
• Workplace positivity and accountability.
• Maintain comprehensive knowledge of, and ensure compliance with regulatory rules and standards relevant to the department.
• Act as a model for all employees, abiding by all co-op policies and procedures outlined in the Employee Manual and other guidelines.
• Demonstrate cooperation and professionalism, ensuring the integrity of Feather River Food Co-op's values, principles, and standards in decision making and interactions with others.
• Ensure professional and friendly service is provided by Co-op employees.
• Actively seek out and create educational and talent development opportunities to increase the skills and knowledge of all store employees.
• Actively participate in the Feather River Food Co-op's management team and work together to achieve team goals and provide support to the General Manager.
• Consistently attend the management team, department, and all staff meetings.
• Follow procedures in the case of emergencies (such as fire, power outages, and evacuations), injuries and workplace violence, and non-emergency situations such as shoplifting and disruptive behavior.
• Comply with the requirements of Feather River Food Co-op’s Illness & Injury Prevention Program and address employee concerns and questions related to the IIPP.
• Abide by dress code and all Co-op policies and procedures as specified in the Feather River Food Co-op's Employee Handbook.

• Provide exceptional customer service as identified in Feather River Food Co-op Service Standards.
• Take the initiative to improve knowledge of Feather River Food Co-op’s product line and demonstrate the ability to answer or research customer questions.
• Promptly respond to customer inquiries, comments, and complaints in a professional manner, with General Manager assistance when needed.
• Act as the person in charge when assigned and promptly address issues affecting product quality, service, or equipment malfunctions.
• Understand the elements of Co-op membership sufficiently to educate customers and process membership transactions.
• Understand and follow the procedures for processing special orders.
• Help customers with special orders in a prompt, friendly manner.

• Ensure department equipment is maintained and properly serviced. Advise General Manager of equipment repair and replacement needs.
• Ensure that refrigeration equipment temperatures are documented regularly with properly calibrated, working thermometers.
• Oversee resets, ensure accurate physical inventory counts, and other projects/tasks as assigned by the GM quarterly or as needed.
• Set department goals and develop structure aligned with the General Manager's overall store vision.
• Perform regular overall department maintenance, cleanliness, and organization, including back stock.
• Purchase products and other necessary items in accordance with department goals.
• Ensure store is well stocked with appealing and abundant sets and displays.
• Meet with local producers and distributors to identify and bring in new products, negotiate favorable pricing, promotions, terms, quality, and delivery schedules.
• Ensure orders are correctly received.
• Oversee correct pricing and handling of Special Orders.
• Communicate ordering times, deadlines, and changes in delivery time to the produce delivery team.
• Ensure well organized back stock to minimize loss and out of stocks on the…