Produce Department Lead

Description

Produce Manager 2026

Description:

Full-time

PAY RATE LEVEL:
Four (4) $24.00 - $27.00 per hour

REPORTS TO:

General Manager

SUPERVISES:
Produce Department

LEADERSHIP RESPONSIBILITIES

Understand, support, and reinforce:

Feather River Food Co-op's Mission, Vision, and Principles

Feather River Food Co-op's product standards

Feather River Food Co-op's customer service standards

Workplace positivity and accountability.

Maintain comprehensive knowledge of, and ensure compliance with regulatory rules and standards relevant to the department.

Act as a model for all employees, abiding by all co-op policies and procedures outlined in the Employee Manual and other guidelines.

Demonstrate cooperation and professionalism, ensuring the integrity of Feather River Food Co-op's values, principles, and standards in decision making and interactions with others.

Ensure professional and friendly service is provided by Co-op employees.

Actively seek out and create educational and talent development opportunities to increase the skills and knowledge of all store employees.

Actively participate in the Feather River Food Co-op's management team and work together to achieve team goals and provide support to the General Manager.

Consistently attend the management team, department, and all staff meetings.

Follow procedures in the case of emergencies (such as fire, power outages, and evacuations), injuries and workplace violence, and non-emergency situations such as shoplifting and disruptive behavior.

Comply with the requirements of Feather River Food Co-op’s Illness & Injury Prevention Program and address employee concerns and questions related to the IIPP.

Abide by dress code and all Co-op policies and procedures as specified in the Feather River Food Co-op's Employee Handbook.

CUSTOMER SERVICE RESPONSIBILITIES

Provide exceptional customer service as identified in Feather River Food Co-op Service Standards.

Take the initiative to improve knowledge of Feather River Food Co-op’s product line and demonstrate the ability to answer or research customer questions.

Promptly respond to customer inquiries, comments, and complaints in a professional manner, with General Manager assistance when needed.

Act as the person in charge when assigned and promptly address issues affecting product quality, service, or equipment malfunctions.

Understand the elements of Co-op membership sufficiently to educate customers and process membership transactions.

Understand and follow the procedures for processing special orders.

Help customers with special orders in a prompt, friendly manner.

OPERATIONS AND MAINTENANCE

Ensure department equipment is maintained and properly serviced. Advise General Manager of equipment repair and replacement needs.

Ensure that refrigeration equipment temperatures are documented regularly with properly calibrated, working thermometers.

Oversee resets, ensure accurate physical inventory counts, and other projects/tasks as assigned by the GM quarterly or as needed.

Set department goals and develop structure aligned with the General Manager's overall store vision.

Perform regular overall department maintenance, cleanliness, and organization, including back stock.

Purchase products and other necessary items in accordance with department goals.

Ensure store is well stocked with appealing and abundant sets and displays.

Meet with local producers and distributors to identify and bring in new products, negotiate favorable pricing, promotions, terms, quality, and delivery schedules.

Ensure orders are correctly received.

Oversee correct pricing and handling of Special Orders.

Communicate ordering times, deadlines, and changes in delivery time to the produce delivery team.

Ensure well organized back stock to minimize loss and out of stocks on the…