Customer Success Manager, Enterprise
Job in
Quincy, Norfolk County, Massachusetts, 02171, USA
Listed on 2026-07-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-14
Job specializations:
-
Sales
Account Manager, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Responsibilities
- Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value
- Work closely with account teams to identify upsell and cross‑sell opportunities
- Lead efforts in contract renewals and negotiations
- Build and nurture strong relationships with key stakeholders, including marketing operations teams and marketing leaders
- Conduct regular business reviews with key accounts in your portfolio to demonstrate how Semrush tools are delivering ROI
- Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
- Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
- Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
- Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them
- 4‑6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the Mar Tech or SaaS space
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
- Proven track record of building strong relationships with different levels of seniority
- Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
- Excellent problem‑solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non‑technical audiences
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience with upselling customers and generating qualified leads
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