Mobile Associate - Retail Sales

Mobile Associate

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services, and they thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving.

As a Mobile Associate, you will build proficiency in serving and selling to customers, provide a world-class experience, and develop relationships by helping customers resume their shopping journey, exploring individual needs, and demonstrating the latest technology. You will use digital tools to showcase coverage, explain plans, complete training on the in-store experience, and continuously seek new information about wireless innovations.

• Build and maintain proficiency in customer service and sales while creating loyalty: assist customers in continuing their online or in-store journey, demonstrate technology, and personalize device and service solutions beyond basic plans.
• Use digital tools consistently to compare coverage, highlight T-Mobile’s network strengths, and explain the benefits of unlimited usage. Complete training on the in-store experience, new skills, processes, and reference resources.
• Collaborate with T-Mobile employees across channels to resolve issues, hand off small business leads, support team initiatives, and foster an inclusive environment.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Required)

• Passionate customer advocate who enjoys connecting with customers (Required)
• Competitive drive and proven success in a fast-paced sales environment (Required)
• Willingness to collaborate with peers and leaders, share ideas, and resolve customer issues (Required)
• Effective at balancing customer needs with performance goals (Required)

• Minimum age 18 years (Required)
• Legally authorized to work in the United States (Required)

Travel:
No. DOT Regulated:
Yes. Safety Sensitive Position:
No. Hourly Base Pay: $20.50 plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on-the-job training and hourly training pay. After completion, promotion to Mobile Expert allows eligibility for an annual incentive target of $18,000/year, with actual incentives varying by performance and full-time status. All employees earn a minimum of $20/hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long-term care insurance, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is not tolerated.

If you have a disability and need reasonable accommodation during the application or interview process, please contact Applic or call