Security Officer - Part-Time Nights

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Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Part - time Nights 32 hrs/ week    Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.
-Patrols assigned areas, giving particular attention to those areas where security problems have occurred.  
-Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.  
-Maintains strict confidentially standards at all times.  
-Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.  
-Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.  
-Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.  
-Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.  
-Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.  
-Voluntary participation in various departmental committees, task forces, and teams.
** Qualifications
* * Education  Bachelor's Degree Criminal Justice preferred      No    Licenses and Credentials  Class D Passenger Vehicle Driver's License [State License] -    Experience  Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred    Knowledge,

Skills and Abilities

- Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.  - Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.  - Works effectively both independently and in teams. Able to multitask.  - Strong problem-solving skills.  - Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.  

- Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.  - Displays positive image, tact, and diplomacy, active listening, articulate.  - Demonstrates the understanding of community policing, risk analysis and crime prevention…