Security Account Manager

SSC is the corporate services provider our clients rely onto ensure the health, safety and efficiency of their people.

As a fully integrated provider of uniformed security, investigative, and consulting services, we provide the highest levels of asset protection to hundreds of customers and maintain a strong force of professionally trained Security Officers.

The Security Account Manager will:

• Oversee the shift operation and security analysts to triage, elevate, and manage responses to all events impacting or threatening personnel, property, and assets worldwide
• Oversee daily shift operations and develop a comprehensive security management system to include procedures, polices and escalation/management responses for internal and external risks
• Evaluate and continuously improve operator use of various technical security systems including access control, video management, and alarm monitoring
• Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.
• Provide shift operational oversight, training, and quality assurance employees responsible for intelligence research and analysis, travel safety and security, event and incident management and workplace safety.
• Ensure staff meets operational needs and operators are trained appropriately.
• Use real time data derived from open source and other security platforms to foresee risk and inform decision makers.
• Monitor and assess team performance by establishing strong objectives and measuring against client criteria and provide individual assessments of operator performance.
• Receive shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance.
• Ensure that personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
• Assist the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and work instructions.
• Identify and route security for resolution of any nuisance or trouble (physical security) alarms.
• Provides back-up, support, and on-call function as-needed.
• Oversees quality control and oversight for all production, support, and staffing functions.

Security Account Manager

Qualifications:

• Experience with
• CCTV programs (Milestone) preferred.
• Directly managing people or leading a team.
• Knowledge of security systems for access control and alarm monitoring.
• Ability to interact with staff at all levels in a high pressure and fast paced environment.
• A dependable team player with business maturity, enthusiasm, and a positive attitude.
• Excellent written and verbal communication skills.
• Previous supervisor experience (preferred) working in and leading personnel in a GSOC, or similar security command center environment.
• Proficiency with security technologies and integration (CCTV, Access Control, Intrusion Detection Systems etc.)
• Broad knowledge of and experience with open-source intelligence gathering and reporting tools and best practices.
• Basic experience configuring/administrating technical security systems such as access control, alarm/video monitoring platforms and other data capturing systems.
• Must be adept at Microsoft Office programs (Word, Excel, SharePoint, Office 365).
• Self-motivated, curious, and knowledgeable pertaining to news and current events.

Minimum Qualifications:

• Associate's Degree required, Bachelor's degree preferred
• 21 years of age or older
• Four (4) years previous Supervisory Experience
• Must meet qualifications to complete state required Security Officer Affidavit/Registration.
• Be able to pass a drug screen
• Have access to reliable transportation

Knowledge

Skills and Abilities:

• Good working knowledge of Security Operations.
• Understanding of Safety Practices in a Business environment.
• Ability to provide high level of Customer Service.
• Excellent written and verbal communication skills.
• Be computer proficient
• Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving…