Service Technician

** About Our Company
** Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:

CCA).As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
** Internal Values – How we act
** We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
** And here is how we do it.
**** Fun:
** We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
** Job flexibility:
** We think everything you do matters – at work and home.
** Discounted services:
** We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
** Total Rewards:
** Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
** Career evolution:
** At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
** Cutting-edge technology:
**** Position Summary
** Breezeline’s Service Technician is a fully functioning, higher level role that supports the growth of the system by assuring the quality performance of the technical services, installation setup, testing, and maintenance of all current and future Breezeline products and services over an HFC network and other equipment associated with plant facilities and distribution systems.  The incumbent ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with FCC requirements and protocol.  

He/she coordinates with all functional departments (corporate, market, or region, as applicable) regarding the optimization of overall business efforts.
Accountabilities also encompass Core technician tasks which may include automation; less complex Commercial work (CB); +/- Fiber to the Home (FTTH).
** Responsibilities
* ** Predominantly performs reactive maintenance required to restore the HFC/ FTTH network to Breezeline performance specifications as related to customer impacting impairments and/or network outages.
* Installs, disconnects, and troubleshoots video, high speed internet, telephony and automation services
* As business needs dictate may perform some proactive maintenance required for the HFC network to operate within Breezeline performance specifications.
* As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Network, and Fiber
* Performs essential Core technician tasks: installation setup, testing and maintenance of all current and future Breezeline products and services over an HFC/FTTH network
* Maintains and repairs equipment with the HFC distribution system including customer premises.  Monitors WFX, Stratusync, iGlass throughout the day for information regarding changes to work…