Telecommunications​/WISP Technician

Job Title: Telecommunications/WISP Technician

Location: Western Massachusetts

Job Type: Full Time

Reports To: Field Operations Manager

Access Plus is a leading provider of telecommunications solutions, dedicated to delivering top-notch service and innovative technology to our customers. We are looking for a skilled Telecommunications Technician to join our team and help maintain and enhance our telecommunications infrastructure.

Job Summary: As a Telecommunications/WISP Technician, you will be responsible for installing, maintaining, and repairing fiber optic, wireless, video, and networking equipment and systems.

• Programming and installing Wi-Fi, PTMP microwave, and networking equipment
• Splicing and terminating fiber optic and CAT6 cabling
• Installing fiber optic cabling on telephone poles, through manhole and underground facilities, and inside of buildings
• The ideal candidate will have a technical background, good problem-solving skills, and the ability to work independently or as part of a team

• Microwave Radio and Wireless installation.
• Configure PtP, PTMP, and Wi-Fi radio systems.
• Install wireless equipment at customer and backbone locations.
• Install necessary mounting hardware for wireless equipment including outdoor roof and wall mounts.
• Troubleshoot and maintain existing wireless networks and equipment.

• Perform fusion and mechanical splicing of fiber optic cabling.
• Terminate fiber optic cabling using appropriate tools and techniques.
• Ensure splicing and termination work meets industry standards and specifications.

• Install fiber optic cabling and associated equipment.
• Install and terminate CAT6 cabling and associated equipment.
• Conduct routine maintenance and troubleshooting on fiber optic networks.
• Replace or repair faulty fiber optic cabling and components as needed.

• Install, configure, and test telecommunications equipment, including phones, routers, switches, network infrastructure, and traffic monitoring video equipment.
• Set up and configure network connections and troubleshoot connectivity issues.
• Ensure all installations meet company and industry standards.

• Perform routine maintenance on telecommunications systems to ensure optimal performance.
• Diagnose and repair faults in equipment and wiring.
• Use optical test equipment to measure and analyze network performance, including OTDR’s, power meters, and light sources.
• Document test results, splicing records, and maintenance activities.
• Respond to service calls and provide technical support to resolve issues promptly. Diagnose errors or technical problems and work with support engineering to resolve issues onsite.

• Maintain accurate records of installations, repairs, and service calls.
• Prepare and submit reports on system performance, issues, and resolutions.

• Provide exceptional customer service by communicating clearly and professionally with clients.
• Offer technical advice and guidance to customers as needed.
• Provide feedback to management and account management team for potential upsell opportunities.

• Adhere to safety protocols and procedures to ensure a safe working environment.
• Comply with industry regulations and company policies regarding telecommunications standards.
• Operate company vehicle in a safe manner.
• Follow all company’s filed procedures and protocols.

High school diploma or equivalent; technical training or certification in fiber optics preferred.

• Hands-on experience with various telecommunications, fiber optic, and networking equipment and systems.
• Experience with running CAT6 and fiber optic cabling throughout commercial office buildings.
• Experience with Ubiquiti products a plus.
• Experience working on cell towers a plus. Skills
  • Some technical knowledge of telecommunications systems, including wireless, fiber optics, VoIP, data networks, and video installation.
  • Some experience with building design and in building cable installation.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to…