DMH Child Youth and Family Case Manager - Human Services Coordinator

Job Description

DMH Child Youth and Family Case Manager - Human Services Coordinator I (260000Z4)

The Child Youth and Family Services operated by the Department of Mental Health (DMH) at the Quincy Site Office is seeking a dynamic candidate who will provide Case Management services for eligible youth under age 22, with majority of caseload below age 18. The successful candidate will have knowledge and desire to work with youth with mental health needs and their families to promote recovery and connection to community-based services.

As Southeast Area CYF staff, the Case Manager will provide assessment, outreach, support, and service coordination to DMH authorized individuals by promoting DMH’s philosophy of recovery, trauma informed care, person, youth and family-centered choices.

The work schedule is Monday through Friday 8:30am to 5:00pm (40 hours/week) with Sunday and Saturdays off.

• Provide case management services for eligible youth under age 22, with majority of caseload below age 18.
• Engage families/guardians in the process to align with CYF Family Collaboration Principles.
• Provide creative engagement strategies including regularly scheduled face‑to‑face contact in accordance with the needs of the person served, family and other community providers to engage and sustain involvement in attaining the individual’s goals and maintaining community tenure.
• Work with a team of internal and external providers and family to ensure integrated planning and service provision.
• Prepare and maintain documentation according to DMH regulations and Electronic Health Record (EHR) business rules including progress notes and other required documentation to ensure accountability and effective and efficient service delivery.
• Provide regularly scheduled visits occurring in the client’s home or usual place of residence, as appropriate, and monitor safety of the environment.
• Coordinate/interact with multi‑service/system team (family, team, school, other state and community systems), organize, schedule, facilitate (through regularly scheduled meetings/telephone contacts), coordinate and monitor service implementation.
• Plan, convene and chair meetings of client’s care planning team to discuss Individual Service Plan effectiveness and modifications, coordinate service delivery and other assistance.

• Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders.
• Knowledge of the principles, practices and techniques of counseling, interviewing, crisis intervention, motivation and reinforcement.
• Knowledge of the types of programs and services available to the mentally ill population.
• Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency and Site activities.
• Ability to make case assessments by examining records and documents and through questioning and observing clients.
• Ability to communicate effectively orally and in writing, giving clear accurate instructions.
• Ability to make decisions, act quickly and maintain a calm manner in stressful or emergency situations.

Travel is required. This position directly manages cases in the DMH Quincy Site catchment areas and services in which will be primary travel locations; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient hospitals or other treatment settings. Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operator’s license required.

• 3+ years of experience in child/adolescent behavioral health services.
• Experience working with youth and their families in community and home-based settings.

Child, Youth and Family (CYF) Case Manager Supervisor is responsible for ensuring direct case supervision and consultation to CYF Case Manager(s) in order to ensure compliance with established standards of care for Case Management for the Site. The Department of Mental Health provides Child, Youth, and Family…