Part-Time Resident Services Coordinator; Wollaston Manor

Part-Time Resident Services Coordinator

Winn Companies is looking for a Part-Time Resident Services Coordinator to join our team at Wollaston Manor, a 164-unit senior living residential community located in Quincy, MA.

In this role, you will assist the planning, coordinating, and implementation of resident programs within our affordable housing communities. The ideal candidate will also be responsible for supervising all activities in the pool area of the property and ensuring the safety and well-being of patrons by preventing and responding to emergencies.

Please note that the pay range for this position is $24.00 to $26.00 per hour, depending on experience. This is a part-time position, which is not eligible for Winn benefits and will work 20 hours per week.

The selected candidate will typically work:
Monday through Friday, from 11:00 AM to 3:00 PM.

Responsibilities:

• Welcome new residents, explain the program and provide community resources, programs and services upon move-in.
• Identify need for assistance and educate residents on available resources.
• Provide referrals between residents and local agencies.
• Develop working relationships with the local service providers in the community and collect resource material.
• Remain up to date with available community resources, federal, state and local programs.
• Work with the property management team to identify residents who need assistance.
• Promote educational and wellness activities for residents while building a sense of community.
• Encourage residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic and other needs.
• Collaborate in the facilitation of resident meetings, community organizing and social/recreational activities.
• Implement appropriate programming.
• Prepare outreach materials for upcoming events.
• Develops and publishes property newsletter.
• Delivering excellent customer service to enhance the experience of residents and guests.
• Assisting in various community tasks to support the overall operations.
• Self-motivated attendant experienced in initiating positive outcomes for all guests.
• Committed to supporting patrons and enticing visitors to enjoy attractions.
• Dedicated to safety precautions and promoting positive environment.

Requirements:

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Knowledge of food pantry services and client support.
• Experience with housing authority paperwork and documentation.
• Proficiency with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent telephone and oral communication skills.
• Ability to make decisions and solve problems.
• Ability to manage multiple assignments and tasks effectively.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• 1-3 years of customer service and administrative experience.
• Proficiency in Real Page, One Site or other property management software.