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Software Engineering Support Analyst
Job in
Quincy, Grant County, Washington, 98848, USA
Listed on 2026-06-02
Listing for:
Icon Consultants
Contract
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Job Description
Software Engineering Support Analyst
Key Details- Contract Type: Two-year W2 contract
- Pay Rate: $19–$22 per hour
- Work Schedule: Monday–Friday, first shift (standard business hours)
- Work Arrangement: 100% onsite
- Location: Quincy, Washington 98848
- Employment Eligibility: W2 only (not open to H1B, C2C, or 1099)
The Software Engineering Support Analyst provides hands‑on technical support within a lab environment, resolving a high volume of software, hardware, and system‑related trouble tickets. This role requires strong troubleshooting skills, a working knowledge of Unix/Linux systems, and the ability to support lab operations with minimal supervision.
Key Responsibilities- Resolve and close technical support tickets submitted across the organization
- Install, configure, and re‑image software and lab devices
- Troubleshoot hardware, software, and basic networking issues
- Add, track, and maintain devices in internal database systems
- Assist with building, modifying, and documenting lab and network topologies
- Support deployment and maintenance of virtual machines
- Maintain accurate inventory and asset tracking records
- Ensure the lab environment remains safe, organized, and compliant with policy standards
- Basic UNIX/Linux operating system knowledge
- Understanding of TCP/IP networking fundamentals (IP addressing, DNS, routing concepts)
- Strong troubleshooting and problem‑solving skills
- Experience installing and supporting computer or network equipment
- Ability to work independently in a hands‑on lab environment
- Experience with virtual machine platforms (e.g., Open Stack, ESX/vCenter)
- Familiarity with networking hardware and JUNOS‑based routers
- Prior experience in software development support or lab administration
- Technical bachelor’s degree or equivalent hands‑on experience
- Three or more years of related technical support experience
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